Customer Service Advisor

Connells Group; Hartford; On-site; GBP 24,000; Full time

Job summary

A leading property management company in the UK is seeking a Customer Service Advisor to provide support in property management and tenancy administration. The ideal candidate will possess outstanding customer service skills, solid administration skills, and the ability to prioritize tasks in a fast-paced environment. This role offers a competitive salary of £23,875 with opportunities for professional development and progression.

Benefits

Support in training towards ARLA - NFOPP qualifications

Career progression opportunities

Team incentives

Colleague discount scheme

Gym discounts

Life assurance

Workplace pension scheme

Responsibilities

• Provide property management and tenancy administration support services.
• Coordinate and liaise with contractors for repairs and maintenance.
• Maintain excellent customer service processes.

Skills

Outstanding Customer Service skills

Solid administration skills

Resilient, positive, numerate and detail oriented

Organised and able to prioritise workload

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Job description

Overview

Key responsibilities of a Customer Service Advisor: The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

Responsibilities

• Provide property management and tenancy administration support services to branches, landlords and tenants.
• Coordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards.
• Coordinate and arrange relevant statutory safety checks.
• Maintain outstanding customer service and administrative processes to support lettings operations.

Skills and Experience

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a fast-paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Salary and Benefits

• Salary: £23,875
• Support in training towards ARLA - NFOPP qualifications
• Basic salary £23,875, additional £1,000 once qualified
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives, Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme