Customer Service Advisor

Barclays UK; Harrogate; On-site; GBP 27,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Advisor in Harrogate. Candidates should have a background in customer service and possess strong empathy and communication skills. This role offers a competitive salary of £26,500 and a comprehensive benefits package. You will assist customers in branch and contribute to enhancing the bank's digital capabilities, ensuring compliance with regulatory requirements.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Comprehensive training

Qualifications

• Experience in customer service or related fields.
• Strong interpersonal skills and problem-solving abilities.
• Ability to work collaboratively in a team.

Responsibilities

• Provide resolutions for customer queries through various communication channels.
• Support internal stakeholders to meet client needs.
• Comply with regulatory requirements and internal policies.

Skills

Customer service

Empathy

Communication

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure transactions are executed accurately and on time.
• Support teams within the business operations function such as risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting the role and surrounding roles.
• Possibly responsible for specific processes within a team.
• Lead and supervise a team, support professional development, allocate work, and coordinate resources. If in a leadership role, demonstrate leadership behaviors: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Manage own workload, implement systems and processes, and participate in broader projects.
• Execute work requirements as per processes, collaborating with related teams.
• Check colleagues' work to meet requirements.
• Provide specialist advice related to own work area.
• Manage risk and controls, ensuring compliance with rules and regulations.
• Understand how all teams contribute to broader objectives, building operational expertise.
• Develop awareness of principles and concepts underlying work.
• Make judgments based on experience and evaluate options in unstructured circumstances.
• Communicate sensitive or complex information effectively to customers.
• Build relationships to identify and address customer needs.

All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset: Empower, Challenge, and Drive.