Customer Service Advisor

Pertemps Worcester; Hampton Lovett; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in the UK is seeking a Customer Service Representative to work on a temporary basis. This hybrid role involves answering customer calls, providing support, and maintaining customer information. Ideal candidates will have strong communication skills and a passion for helping others. The pay is £12.25 per hour, with hours from Monday to Friday, 9:00am to 5:30pm.

Qualifications

• Previous experience in customer service or call handling is desirable.
• Excellent communication and listening skills.
• Ability to remain calm under pressure and manage challenging situations.
• Strong organisational skills and attention to detail.
• Comfortable using computers and learning new systems.
• A positive, proactive attitude with a genuine passion for customer service.

Responsibilities

• Answering inbound calls and responding to customer enquiries.
• Logging and updating customer information accurately on the systems.
• Providing advice, information, and support to customers.
• Escalating queries or issues to relevant departments when necessary.
• Maintaining a positive and empathetic approach with all customers.

Skills

Customer service experience

Communication skills

Organisational skills

Calm under pressure

Computer literacy

Proactive attitude

Job description

Overview

Location: Droitwich / Hybrid (working up to 3 days at home)

Hours: Monday - Friday 9:00am - 5:30pm

Pay: £12.25 per hour

Contract: Temporary

Responsibilities

• Answering inbound calls and responding to customer enquiries
• Logging and updating customer information accurately on the systems
• Providing advice, information, and support to customers
• Escalating queries or issues to relevant departments when necessary
• Maintaining a positive and empathetic approach with all customers

Qualifications / Requirements

• Previous experience in customer service or call handling is desirable
• Excellent communication and listening skills
• Ability to remain calm under pressure and manage challenging situations
• Strong organisational skills and attention to detail
• Comfortable using computers and learning new systems
• A positive, proactive attitude with a genuine passion for customer service

This role is perfect for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.

If you are interested in this role, please click 'APPLY' now and follow the instructions