Customer Service Advisor

OPR Resourcing Specialists; Guildford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Customer Service Advisor for a global leader in the heating industry. In this fully office-based role, you will provide exceptional support to customers and engineers through effective communication and meticulous attention to detail. Your responsibilities will include managing enquiries, processing orders, and ensuring all information is accurately recorded. This opportunity offers a supportive environment where your contributions will make a significant impact. If you are passionate about delivering outstanding customer service and thrive in a busy atmosphere, this role is perfect for you.

Benefits

Onsite parking

Pension

Private Health Insurance after 2 years

Annual leave 22 days

Qualifications

• Strong communication and prioritisation skills are essential.
• Attention to detail and customer service experience are crucial.

Responsibilities

• Handle and prioritise customer enquiries via phone and email.
• Maintain proactive relationships with customers and engineers.
• Process sales orders accurately and support field-based engineers.

Skills

Effective communication skills

Prioritisation skills

Attention to detail

Customer service experience

MS Office proficiency

Database usage

Sales order processing

Purchase order processing

Tools

MS Office

Databases

Job description

Customer Service Advisor

Working for a global leader within the heating industry, you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.

The hours are 08:00 - 16:30 with 30 minutes for lunch, and this is a fully office-based role.

Our client offers when taken on permanently:

1. Onsite parking
2. Pension
3. Private Health Insurance (after a continuous 2 years' service with the company)
4. Annual leave 22 days, rising to additional year after 2 years' service

Main duties and responsibilities include but are not limited to:

1. Efficiently handling and prioritising telephone and email enquiries
2. Establishing and maintaining pro-active relationships with customers
3. Taking ownership of customer issues, proactively seeking best customer outcomes
4. Completing checks to ensure jobs are ready to start
5. Processing sales orders accurately with an acute attention to detail
6. Raising purchase orders to suppliers
7. Sending reports to customers following job completion
8. Providing day-to-day support to field-based Engineers
9. Supporting the timely return of parts no longer needed
10. Ensuring all information in systems and databases are recorded accurately and up to date and notes are detailed and clear

We are looking for candidates with the following skills and experience:

1. Effective communication and prioritisation skills
2. Having meticulous attention to detail
3. Previous customer service experience
4. Confident using MS Office and databases
5. Ideally experience processing sales orders and purchase orders

Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful, you will be contacted within 7 days. We apologise, but due to the high volume of applications we receive, we are unable to provide feedback on individual CV's.

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