Customer Service Advisor

NEOS Recruitment; Guildford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading plant and tool hire company in Guildford is seeking a Customer Service Advisor to join their team. This role involves delivering exceptional customer service at the trade counter and over the phone, handling enquiries and closing sales. Ideal candidates will have a background in customer service, with excellent communication skills and a proactive attitude. The position offers a salary of £25,000 to £30,000 plus bonuses and benefits.

Benefits

28 days holiday

Quarterly bonuses

Employee discount

Free parking

Birthday gift

Qualifications

• Experience in a sales development or customer service role is essential.
• Background in plant or tool hire preferred but not required.
• Ability to close sales and handle objections confidently.

Responsibilities

• Handle customer enquiries via phone and at the trade counter.
• Close sales while identifying upselling and cross-selling opportunities.
• Manage and resolve customer complaints effectively.

Skills

Customer service experience

Sales development

Excellent communication skills

Problem-solving skills

Ability to handle objections

Job description

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Customer Service Advisor
Guildford
£25,000 to £30,000 per annum + Quarterly and Loyalty Bonuses + Benefits

NEOS Engineering are partnered with a leading independent plant and tool hire company who are seeking a Customer Service Advisor for their busy Guildford depot. Our client have a busy depot, with multiple depots across the nation. They are seeking a customer service advisor who is proactive and customer-focused individual to join their team, contributing to their ambitious growth plans through exceptional service and sales.

The Role:

As a Customer Service Advisor, you will play a key role in delivering outstanding customer experiences at the trade counter and over the phone. This position combines face-to-face and telephone-based customer service with sales responsibilities, including upselling and cross-selling to maximise opportunities.

Key responsibilities include:

• Handling customer enquiries via phone and at the trade counter with professionalism.
• Closing sales while identifying opportunities for upselling and cross-selling.
• Following up on customer quotes to secure orders.
• Providing product and service information to assist customers.
• Managing and resolving customer complaints effectively.
• Capturing accurate customer information for quality order processing.
• Delivering excellent customer service to build strong relationships.

Candidate Requirements:

• Experience in a sales development or customer service role (essential).
• Background in plant or tool hire (advantageous but not required).
• Excellent verbal and written communication skills with strong listening abilities.
• Confident in handling objections and closing sales opportunities.
• Proactive, competitive, and customer-focused with a ‘can-do’ attitude.
• Strong problem-solving skills and ability to build rapport with customers.
• Call centre or customer service experience (preferable).

Salary & Benefits:

• Basic salary between £25,000 – £29,500 per annum.
• Quarterly and loyalty bonus schemes.
• 28 days holiday (inclusive of bank holidays).
• Perk Box, birthday gift, employee discount, and free parking.
• Monday to Friday schedule (7:00am–5:00pm, no weekends).

This is an excellent opportunity for a driven individual to join a thriving plant and tool hire company, contributing to its success while developing their career in a dynamic, customer-facing role.