Customer Service Advisor

Neos Recruitment Ltd; Guildford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Sales Consultant / Customer Service Advisor in Guildford. The role involves handling enquiries, building customer relationships, and providing tailored product recommendations. Candidates should have experience in sales or customer service, excellent communication skills, and be IT literate. The position offers a competitive salary of £25,000 - £28,000, training opportunities, and a supportive team environment.

Benefits

Competitive salary

Full training and ongoing development

28 days holiday

Pension scheme

Qualifications

• Previous experience in sales, retail, or customer service.
• Confident communicator with excellent interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle incoming enquiries with professionalism and enthusiasm.
• Build and maintain strong customer relationships.
• Provide product knowledge and tailored recommendations.

Skills

Sales experience

Customer service skills

Communication skills

Organizational skills

IT literacy

Tools

CRM systems

MS Office

Job description

Overview

Sales Consultant / Customer Service Advisor – Guildford – £25,000 - £28,000 (DOE)

The Role

• Handle incoming enquiries (phone, email, and face-to-face) with professionalism and enthusiasm.
• Build and maintain strong customer relationships, ensuring excellent levels of service at all times.
• Provide product knowledge and tailored recommendations to customers.
• Proactively follow up on leads and opportunities to maximise sales.
• Process orders accurately and efficiently, ensuring smooth customer journeys.
• Work closely with colleagues across the business to deliver results and achieve targets.

The Candidate

• Previous experience in sales, retail, or customer service (B2C or B2B).
• Confident communicator with excellent interpersonal skills.
• Strong organisational skills and attention to detail.
• A proactive and driven mindset, with the ability to meet and exceed targets.
• Comfortable working both independently and as part of a team.
• IT literate, with the ability to use CRM systems and MS Office.

The Benefits

• Competitive salary of £25,000 - £28,000 depending on experience.
• Full training and ongoing development opportunities.
• Friendly and supportive team environment.
• Opportunities to progress within a growing business.
• 28 days holiday (including bank holidays).
• Pension scheme