Customer Service Advisor

Jago Consultants; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading dealership seeks a Service Advisor to join their team in Crawley. The role focuses on delivering exceptional customer service, managing inquiries, and ensuring clients receive timely updates about their vehicles. This position offers the opportunity for long-term career progression within a reputable company.

Qualifications

• Experience as a Service Advisor preferred.
• Positive and customer-focused approach.

Responsibilities

• Manage all service telephone and walk-in enquiries.
• Meet and greet customers and identify their needs.
• Progress and update customers throughout the day.

Skills

Customer focused attitude

Good technical knowledge of vehicles

Education

Valid driving licence

Job description

Service Advisor Required! – Very competitive basic!

Our client is a Main Dealership looking to recruit a Service Advisor to join their team based in Crawley!

Working as part of team the Service team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.

• To Manage all service telephone and Walk-in enquires
• To meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
• To progress and update the customer throughout the day
• To discuss and up-sell additional work to the customer.
• Advise, and forward diarised unsold work
• Carry out inspections where necessary prior to handover to customer
• Ideally have previous experience as a service advisor
• A good technical knowledge of vehicles
• To have a positive, customer focused attitude and approach to your work
• To have a valid driving licence

Package: Very competitive salary!

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Created on 25/06/2025 by TN United Kingdom