Customer Service Advisor

Great Yarmouth; Great Yarmouth; On-site; GBP 18,000 - 21,000; Full time

Job summary

Great Yarmouth Borough Council is seeking a customer services professional to provide excellent support across face-to-face, telephone and online channels. You will handle housing benefits and council tax queries, support waste enquiries and bin orders, and work with other teams to improve service delivery while assisting vulnerable customers.

DBS check is required for access to systems and payments. The role is a 12-month fixed-term contract with interviews in the week commencing 21 September

Qualifications

• Candidates must be numerate and literate.
• Ability to provide high quality advice across Council services.
• Experience in a demanding customer service environment is desirable.

Responsibilities

• Deliver excellent customer service across multiple channels (face-to-face, telephone, online).
• Assist with housing benefits, council tax reduction, waste enquiries and bin orders.
• Collaborate with other teams to improve service delivery and customer experience.
• Support vulnerable customers and promote digital improvements.

Skills

Excellent communication skills

Interpersonal skills

Customer service experience

Job description

This is an exciting opportunity to join the Customer Services Team where you will be providing excellent customer service to our customers through various access channels including face-to-face, telephone and online services. The main enquiries are dealing with housing benefits, council tax reduction and supporting customers with waste enquiries along with ordering brown bins. Working in collaboration with other teams to improve service delivery, improving customer experience whilst supporting our vulnerable customers. We embrace new technology to support the expansion of digital improvements.

The candidates will require a DBS check for access to DWP & HRMC systems and for taking payments.

For further information regarding this position please contact Deana Brimble (customer Services Delivery Manager) on 01493 846607

Please note the vacancy is for 12 months on a fixed term contract.

Interviews to be held:W/C 21st September 2026

About You

The ideal candidate will have excellent communication skills, and an ability to deal with our customers in a polite and professional manner. The successful candidate will have excellent interpersonal skills, a "can do" attitude and will be willing to go the extra mile. A flexible approach covering a wide range of services and to be able to resolve where possible customers enquiries at the first point of contact.

Candidates must be numerate and literate and have an ability to provide high quality advice and guidance across a wide range of Council services. Experience of working in a demanding customer service environment is desirable.

About Us

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.