Customer Service Advisor

P&S Personnel Services Limited; Great Yarmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to join their team in Great Yarmouth. The successful candidate will have a background in customer service and sales, and be dedicated to providing excellent customer experiences. The role offers a competitive starting package, ongoing training, and opportunities for professional development.

Benefits

Ongoing training and development

Competitive starting package

Qualifications

• Excellent work ethic and personable character.
• Fluent and confident phone etiquette.
• Familiarity with using a PC and great written English.

Responsibilities

• Handle customer enquiries via email, phone, and chat.
• Support Sales team with order processing and quotes.
• Resolve customer issues in a timely manner.

Skills

Customer service background

Sales experience

Excellent communication skills

Job description

Overview

P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting a Customer Service Advisor to join their team based in Great Yarmouth on a full time, permanent basis.

Role Summary: The ideal fit for this role will have a background in customer services and/or sales and be confident speaking with and supporting customers. More importantly, the role seeks someone passionate about delivering a positive customer experience that exceeds expectations. You will receive ongoing training and support from day 1 to help you understand the business and to support your professional development.

Responsibilities

• Dealing with customer enquiries and requests via email, phone and online chat.
• Supporting the Sales team by processing orders and providing quotes for customers.
• Resolving customer issues in a timely and professional manner.

Person Specification

• Have an excellent work ethic.
• Be polite, honest and personable.
• Have fluent, confident and upbeat phone etiquette.
• Be familiar with using a PC and have great written English.
• Ideally have previous experience in Customer Service and/or Sales roles.

Working Hours and Benefits

• Monday - Thursday 8:30 - 17:30 and Friday 8:30 - 16:30
• The role has a competitive starting package and clear opportunity to progress.

If this is a role you are interested in, please apply online ensuring your CV is up to date