Customer Service Advisor

E3 Recruitment; Grangemouth; On-site; GBP 25,000; Full time

Job summary

A well-established engineering business in Grangemouth is seeking a Customer Service Advisor for a minimum 6-month contract, which may become permanent. The role involves managing customer communications, processing orders, and maintaining customer relationships, with a competitive salary of £25,000 per annum and excellent benefits including 33 days of holiday and a pension scheme.

Benefits

33 days of holiday per year

Pension scheme

Sick pay

Training and ongoing support

Responsibilities

• Handle inbound and outbound customer communications—resolving queries, supporting with product information, and identifying sales opportunities.
• Manage customer enquiries via phone and email, including troubleshooting and billing queries.
• Process sales and purchase orders accurately and efficiently.
• Prepare quotes and follow up on sales enquiries.
• Maintain accurate customer records within the CRM system.
• Build strong customer relationships and support account delivery performance.

Skills

Excellent communication skills

Strong organisational and time management ability

Previous administration experience within a manufacturing environment

Confident using Microsoft Office and CRM systems

Previous experience in a similar customer service or sales support role

Job description

We are seeking a Customer Service Advisor to join a well-established engineering business based in Grangemouth.This is a minimum term 6-month contract, with the potential to become permanent for the right person.The role offers a competitive salary, excellent benefits, and the chance to support key customer accounts while contributing to business growth.

What's on offer to the Customer Service Advisor?

• Salary: £25,000 per annum
• Contract: Minimum 6-month contract with the potential to go permanent
• Holiday: 33 days per year (including bank holidays and Christmas/New Year shutdown)
• Working Hours: Monday to Thursday 8:30 am - 4:45 pm | Friday 8:30 am - 3 pm
• Pension Scheme: Company contributions included
• Additional Benefits: Sick pay, service-related pay after 3 years, and profit-related pay
• Development: Training and ongoing support within a fast-paced and professional environment

Responsibilities of the Customer Service Advisor:

As a Customer Service Advisor, you'll handle inbound and outbound customer communications—resolving queries, supporting with product information, and identifying sales opportunities where appropriate.

Key duties will include:

• Managing customer enquiries via phone and email, including troubleshooting and billing queries
• Processing sales and purchase orders accurately and efficiently
• Preparing quotes and following up on sales enquiries
• Maintaining accurate customer records within the CRM system
• Building strong customer relationships and supporting account delivery performance

Requirements of the Customer Service Advisor:

• Excellent communication skills
• Strong organisational and time management ability
• Previous administration experience within a manufacturing environment
• Confident using Microsoft Office and CRM systems
• Previous experience in a similar customer service or sales support role is preferred

If you believe you have the skills and experience for the Customer Service Advisor role, click “Apply” or contact Conor Wood on 01484 645 269 for more information.