Customer Service Advisor

DPDgroup; Goole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A delivery and logistics company is seeking an experienced Customer Services Advisor in Goole. You will assist customers with their parcel inquiries, resolve delivery issues, and promote products. The ideal candidate has strong communication skills and a background in customer service. This role offers competitive benefits and career growth opportunities.

Benefits

Holiday trading

Enhanced maternity and paternity packages

Life assurance

Onsite parking

Health kiosks

Discounted shopping

Milestone days off

Support for eye tests and glasses

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite and professional attitude to exceed customer expectations.

Responsibilities

• Help both internal and external customers with parcel inquiries.
• Conduct thorough investigations for missing parcels.
• Promote company products and services to customers.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Administrative skills

Microsoft Office proficiency

Job description

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Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role, you will help both internal and external customers with the collection or delivery of their parcels.

You will work closely with our Drivers, Shift Managers, and Operations Managers to identify issues, proactively solve problems, and take accountability for resolving these issues.

You’ll also be focused on:

• Answering queries related to delivery status and providing Proof of Delivery (POD)
• Conducting thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Qualifications

What we’re looking for:

• Proven experience in a fast-paced customer service environment
• Strong communication skills with a confident telephone manner and the ability to build rapport quickly
• Polite and professional attitude, with a willingness to go the extra mile to exceed customer expectations
• Excellent administrative skills and proficiency with Microsoft Office
• High levels of self-motivation and initiative, with effective problem-solving abilities
• Alignment with DPD’s core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability

Additional Information

About our benefits:

We value our employees as the heart of our business, enabling us to deliver award-winning service to millions daily. We offer more than just a salary and job stability, including:

• Holiday trading
• Enhanced maternity and paternity packages
• Free life assurance of 4x salary upon joining the pension scheme
• Free onsite parking
• Health kiosks at each location
• Discounted shopping from numerous retailers, including up to 5% off supermarket shopping
• Milestone days off to celebrate with family and friends
• Support for eye tests and glasses for employees who use screens regularly