Customer Service Advisor

MDE Consultants Ltd; Gloucester; On-site; GBP 21,000 - 26,000; Full time

Job summary

A customer service company is seeking a dedicated Customer Service Advisor to provide first-line support to customers. Located in Gloucester, you will handle customer calls, process fuel orders, and ensure effective communication with internal teams. The ideal candidate will have previous customer service experience, strong IT skills, and excellent communication abilities. This full-time position offers competitive benefits including 22 days holiday and a company pension scheme.

Benefits

22 days holiday plus bank holidays

Discretionary annual bonus

2x annual salary life cover

Company pension scheme

Cycle to work scheme

Employee Assistance Programme

Eye-care scheme

Retail discounts

Free on-site parking

Full training and ongoing development

Qualifications

• Previous customer service experience is essential.
• Strong IT skills are necessary.
• Ability to work under pressure and manage workload.

Responsibilities

• First-line telephone response to customer calls.
• Take and process fuel orders for delivery.
• Raise and transfer tickets to relevant depots.
• Take payments over the phone.
• Direct calls to the appropriate departments.

Skills

Customer service experience

Inbound telephone experience

Strong administrative skills

Excellent communication skills

Organisational skills

Job description

Customer Service Advisor - Full Time
Salary: £25,396.80 per annum
Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD

“Be the first voice our customers hear and the support they can rely on.”

What's in it for you

• 22 days holiday plus bank holidays
• Discretionary annual bonus
• 2x annual salary life cover
• Company pension scheme
• Cycle to work scheme
• Employee Assistance Programme
• Eye-care scheme
• Retail discounts
• Free on-site parking
• Full training and ongoing development

The Role

40 hours per week (Monday to Friday, 8:00am - 5:00pm, with 1 hour unpaid lunch)

Fully office-based

Saturday mornings required on a rota basis (3 hours, paid at overtime rate)

Key responsibilities include:

• First-line telephone response to customer calls
• Take and process fuel orders for delivery
• Raise and transfer tickets to relevant depots
• Take payments over the phone
• Direct calls to the appropriate departments
• Support with repeat and group orders
• Provide cover and assist with other duties as required
• Regular communication with internal teams

About You

To be successful in this role, you will:

• Have previous customer service experience (essential)
• Have inbound telephone experience (desirable)
• Possess strong administrative and IT skills
• Have excellent communication skills, both verbal and written
• Be highly organised with the ability to prioritise effectively
• Be aware of data protection principles
• Be able to work under pressure and manage own workload
• Be keen to learn and progress within the role

If you're enthusiastic, customer-focused, and ready to take on a varied role, we'd love to hear from you.

Apply today to become a Customer Service Advisor