Customer Service Advisor

Hilman & Co.; Gloucester; On-site; GBP 26,000; Full time

Job summary

A customer service company based in Gloucester is looking for a full-time Customer Service Advisor. This role involves responding to customer calls, processing fuel orders, and providing administrative support. Candidates should have previous customer service experience and strong communication skills. The position offers 22 days of holiday, a discretionary bonus, and additional benefits. Apply today to join a dynamic team.

Benefits

22 days holiday plus bank holidays

Discretionary annual bonus

Company pension scheme

Employee Assistance Programme

Cycle to work scheme

Free on-site parking

Full training and ongoing development

Qualifications

• Previous customer service experience is essential.
• Strong administrative and IT skills.
• Excellent verbal and written communication.

Responsibilities

• First-line telephone response to customer calls.
• Process and take fuel orders for delivery.
• Raise and transfer tickets to relevant depots.
• Take payments over the phone.
• Support with repeat and group orders.

Skills

Customer service experience

excellent communication

administrative skills

IT skills

ability to prioritise

Job description

Overview

Customer Service Advisor Full Time

Salary: £25,396.80 per annum
Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD

Be the first voice our customers hear and the support they can rely on.

What’s in it for you

• 22 days holiday plus bank holidays
• Discretionary annual bonus
• 2x annual salary life cover
• Company pension scheme
• Cycle to work scheme
• Employee Assistance Programme
• Eye-care scheme
• Retail discounts
• Free on-site parking
• Full training and ongoing development

The Role

• 40 hours per week (Monday to Friday, 8:00am – 5:00pm, with 1 hour unpaid lunch)
• Fully office-based
• Saturday mornings required on a rota basis (3 hours, paid at overtime rate)
• First-line telephone response to customer calls
• Take and process fuel orders for delivery
• Raise and transfer tickets to relevant depots
• Take payments over the phone
• Direct calls to the appropriate departments
• Support with repeat and group orders
• Provide cover and assist with other duties as required
• Regular communication with internal teams

About You

• Previous customer service experience (essential)
• Inbound telephone experience (desirable)
• Strong administrative and IT skills
• Excellent communication skills, both verbal and written
• Highly organised with the ability to prioritise effectively
• Awareness of data protection principles
• Able to work under pressure and manage own workload
• Keen to learn and progress within the role

If you’re enthusiastic, customer-focused, and ready to take on a varied role, we’d love to hear from you.

Apply today to become a Customer Service Advisor.