Customer Service Advisor

Fife Council; Glenrothes; On-site; GBP 25,000 - 29,000; Full time

Job summary

A local council in Glenrothes is seeking a Customer Service representative to work full-time, Monday to Friday, providing excellent customer care across various inquiries. The ideal candidate will have strong communication skills, the ability to manage time effectively, and proficiency in multiple IT systems. Competitive salary and benefits offered.

Benefits

Local and national discounts for supermarkets, restaurants, and retail

Qualifications

• Experience providing excellent customer service.
• Good communication skills, including written correspondence.
• Ability to use multiple IT systems effectively.

Responsibilities

• Provide excellent customer care while handling various inquiries.
• Work independently and as part of a team responding to demands.
• Prioritize workload and manage time effectively.

Skills

Customer service

Communication skills

IT system proficiency

Problem-solving skills

Time management

Job description

Job Details

This role is based within the Social Work Contact Centre in. This is a full-time position working Monday to Friday 36 hours per week.

You will earn a competitive salary of £25,885.80 - £28,175.91 and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail!

This is a Customer Service based role and you will require to be customer focused and provide excellent customer care whilst dealing with multiple call types including Adult and Child Concerns, Community Alarm, Meals on Wheels requests and Health and Social Care queries.

The Person

You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.

You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is essential. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. You must also have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and have problem-solving skills. You must have the ability to provide a regular and effective service and display a flexible attitude to work and change with a positive, pro-active approach.