Customer Service Advisor

Barclays; Glasgow; Hybrid; GBP 27,000; Full time

Job summary

Join Barclays as a Customer Service Advisor to make a positive impact on our Retail Banking customers. In this role, you will support customer inquiries and offer solutions while embodying the values of respect and integrity. Enjoy a competitive salary, comprehensive benefits, and hybrid working post-training.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in customer service, retail, or hospitality.
• Ability to handle customer inquiries with dedication.

Responsibilities

• Provide resolutions for customer queries/issues.
• Collaborate across multiple channels for personalised customer interaction.
• Support internal stakeholders and adhere to regulatory requirements.

Skills

Empathy

Communication

Problem Solving

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.

As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

1. Collaborate across multiple digital channels to personalise each interaction with a customer.
2. Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
3. Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
4. Support internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, ensuring transactions are executed accurately and on time.
5. Support business operations teams as needed, including risk management, compliance, and collections.
6. Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

1. Meet stakeholder and customer needs through specialist advice and support.
2. Perform activities in a timely manner and to a high standard, impacting the role and related roles.
3. Potentially have responsibility for specific processes within a team.
4. Lead and supervise a team, guiding and supporting professional development, and managing work allocation and resources.
5. Demonstrate leadership behaviors (Listen, Energise, Align, Develop) if in a leadership role.
6. Manage own workload and participate in broader projects as an individual contributor.
7. Execute work according to processes, collaborate with related teams, and ensure work quality.
8. Provide specialist advice related to own work area.
9. Manage risk and controls, ensuring compliance with rules and regulations.
10. Understand how all teams contribute to broader objectives and develop operational expertise.
11. Make judgments based on experience and evaluate options in unstructured situations.
12. Communicate sensitive information effectively to customers.
13. Build relationships with stakeholders and customers to identify and address their needs.

All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset: Empower, Challenge, and Drive.