Customer Service Advisor

CCA Recruitment Group; Glasgow; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A leading recruitment agency in Glasgow is looking for a Customer Service Superstar to join their General Insurance team. This full-time position offers a salary between £23,600 and £25,000 per annum. Ideal candidates have experience in customer-facing roles and are passionate about service. Enjoy perks like 7.2 weeks of annual leave and various wellbeing benefits in a supportive team environment.

Benefits

10% off Tesco Clubcard

7.2 weeks of annual leave

24/7 virtual GP

Cycle-to-work scheme

Enhanced maternity and paternity leave

Pension match up to 7.5%

Qualifications

• Natural people person with a passion for service.
• Experience in call centre, retail, hospitality, or leisure.
• Calm and clear communication under pressure.

Responsibilities

• Guide customers through policy updates, sales, and renewals.
• Handle inbound calls with confidence.
• Manage complaints with empathy.

Skills

Customer service skills

Experience in customer-facing roles

Tech-savvy

Communication skills

Tools

Microsoft Office

Job description

Overview

Customer Service Superstar Wanted!

Salary: £23,600 - £25,000 per annum (depending on experience)

Hours: Full-time - Flexibility from Monday to Sunday

Location: Glasgow City Centre

Love talking to people? Thrive in a fast-paced environment? We've got the perfect role for you!

Join the buzzing General Insurance team, where we help customers with their motor insurance - and have fun doing it. Whether you're solving problems or celebrating wins, you'll be part of a team that values energy, empathy, and excellence.

What You'll Be Doing

• Listen like a pro and guide customers through policy updates, sales, and renewals
• Champion our digital tools and help customers take control
• Handle a mix of inbound calls with confidence and care
• Deliver solutions that make people feel heard, understood, and supported
• Keep everything on record - details matter!
• Handle complaints with heart, especially when customers are vulnerable

How Your Journey Begins

Start with in-depth, on-site training in our lively graduate bay. Once you're confident, you'll move into our "Moments That Matter" hybrid setup - working from home most days, with in-person team meetups to stay connected and inspired.

What We're Looking For

• A natural people person with a passion for service
• Experience in customer-facing roles - call centre, retail, hospitality, leisure? Perfect.
• A multitasking wizard who's tech-savvy and confident with Microsoft Office
• Calm, clear communication - even when things get busy

What You'll Get in Return

• Tesco Clubcard - 10% off (15% on paydays!)
• 7.2 weeks of annual leave - plus the option to buy more!
• Wellbeing perks - 24/7 virtual GP, cycle-to-work scheme & more
• Family-first policies - enhanced maternity, paternity & shared parental leave
• Big-brand discounts - save on everything from holidays to high street shops
• Pension match up to 7.5% and life assurance to give you peace of mind

Ready to Make Work Fun Again?

If you're ready to bring the energy, make an impact, and grow with a team that supports your success - you've found your place.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 5 years inactivity your CV will be deleted permanently from our database.

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