Customer Service Advisor

GP Racing Simulators; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

An innovative entertainment venue in East Kilbride seeks a Customer Service Advisor. The ideal candidate will have hospitality experience and excellent communication skills. This role involves greeting customers, assisting with bookings, and serving drinks at the bar. Join a fun, high-energy environment with opportunities for career growth!

Benefits

Opportunities for career growth

Fun, high-energy work environment

Qualifications

• Must be 18 or over to serve alcoholic drinks.
• Previous experience in hospitality and customer service is essential.
• Excellent communication skills and a genuinely customer-focused approach.

Responsibilities

• Warmly greet customers, assist with bookings, registrations, and general inquiries.
• Provide clear, friendly guidance on simulator use and safety procedures.
• Serve drinks at the bar and ensure responsible service.

Skills

Previous experience in hospitality and customer service

Excellent communication skills

Positive, friendly, and approachable personality

Strong organisational skills

Interest or knowledge of motorsport or gaming

Job description

Job Title: Customer Service Advisor
Location: GP Racing Simulators, Playsport, East Kilbride, G74 4GT

About GP Racing Simulators

GP Racing Simulators offers an immersive, state-of-the-art virtual reality racing experience, complete with full-motion simulators, competitive events, and a stylish lounge and bar area. We’re passionate about delivering an exciting, welcoming, and memorable experience for racing enthusiasts and casual visitors alike.

Role Overview

We’re looking for an enthusiastic and professional Customer Service Advisor to be the first point of contact for our guests. You’ll play a key role in creating a friendly, energetic atmosphere, ensuring smooth customer experiences, and supporting the day-to-day running of our simulators, lounge, and bar.

Key Responsibilities

• Warmly greet customers, assist with bookings, registrations, and general inquiries.
• Provide clear, friendly guidance on simulator use, safety procedures, and racing events.
• Maintain in-depth knowledge of our services, events, and promotions to inform guests.
• Serve drinks at the bar and ensure responsible service at all times.
• Respond to customer questions, feedback, and complaints promptly and professionally.
• Support the smooth running of the lounge and simulator areas, keeping them clean and organised.
• Coordinate with the team to resolve any simulator-related issues quickly.
• Assist with event preparation and help manage customer flow during busy periods.

Qualifications & Skills

• Must be 18 or over (serving alcoholic drinks at the bar is part of this role).
• Previous experience in hospitality and customer service is essential.
• Excellent communication skills and a genuinely customer-focused approach.
• Positive, friendly, and approachable personality with a can-do attitude.
• Strong organisational skills and ability to stay calm in busy environments.
• Interest or knowledge of motorsport or gaming is an advantage (but not required).

Why Join GP Racing Simulators?

• Be part of an exciting, innovative, and fast-growing entertainment venue.
• Opportunities for career growth within a unique and dynamic sector.
• Work in a fun, high-energy environment alongside a passionate and supportive team.

Hours

Flexible working hours, including evenings and weekends.

Apply Now

If you’re 18 or over and have a strong background in hospitality and customer service, we’d love to hear from you. Join us in delivering unforgettable racing experiences to our guests!