Customer Service Advisor

Greenbean; Gateshead; Hybrid; GBP 26,000; Part time

Job summary

A leading customer service provider in Gateshead is seeking Temporary Customer Service Advisors to join a fast-paced, high-profile campaign that launches in December. This is a hybrid role with a few days in the office per month. The ideal candidates thrive in a busy environment and will be responsible for delivering excellent service through phone and email. The expected duration of the role is approximately 3 months, with pay set at £25,238 per annum.

Qualifications

• Proven experience in a customer service role.
• Ability to manage multiple queries simultaneously.
• Strong communication and empathy skills.

Responsibilities

• Handle inbound calls and emails from customers.
• Provide prompt and friendly support to customer queries.
• Adapt quickly to campaign-specific processes.

Skills

Customer service skills

Multi-tasking abilities

Adaptability

Job description

Overview

Temporary Customer Service Advisors (Gateshead / Hybrid)

Were recruiting enthusiastic Customer Service Advisors to support a fast-paced, high-profile campaign launching in December. Initially on a 3 month temporary assignment starting early December.

This short-term role is ideal for those who thrive in a busy, customer-focused environment and enjoy delivering excellent service across phone and email channels.

The Role

• Location: Gateshead contact centre (hybrid a few days in the office per month; more frequent during training and early weeks)
• Hours: Monday to Friday, 9:00am – 5:00pm
• Duration: Approximately 3 months
• Start Date: Training to begin by 8th December
• Rate of Pay: £25,238 per annum (based on 37 hours per week)

Office closures: Christmas Day, Boxing Day, and New Years Day.

What Youll Be Doing

• Handling inbound calls and emails from customers, providing prompt and friendly support
• Managing queries efficiently, using multiple systems and dual screens
• Ensuring every interaction reflects high standards of professionalism and empathy
• Adapting quickly to campaign-specific processes and systems

What Were Looking For

Proven ...