Customer Service Advisor

Steer Automotive Group; Farnborough; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a growing automotive repair business as a Customer Service Advisor in Farnborough. You will play a key role in delivering an outstanding customer experience by managing inquiries, bookings, and communications. This position offers competitive salary, excellent benefits, and opportunities for career progression within a supportive team environment.

Benefits

Competitive salary plus performance-related bonus

29 days holiday including public holidays

Pension contributions

Enhanced parental leave

Cycle to work scheme

Accredited ongoing training via Steer Academy

Opportunities for career progression

Benefits App for employee assistance

Qualifications

• Experience in automotive repair or aftercare industry is advantageous.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Manage the full customer journey from inquiries to issue resolution.
• Schedule bookings and organize vehicle collections effectively.
• Maintain customer records and build lasting relationships.

Skills

Communication skills

Organizational skills

Attention to detail

Proactive attitude

Tools

MS Office

Job description

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• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Enhanced parental leave
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Customer Service Advisor – Join Our Farnborough Team

Farnborough

Ref:VA2858

#OFE

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Referral bonus scheme
• Enhanced parental leave
• Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• VIP Awards – colleague recognition scheme
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Role Overview

We’re looking for a friendly and professional Customer Service Advisor to join our front-of-house team in Farnborough.

In this pivotal role, you’ll be the first point of contact for our customers—delivering a welcoming experience and providing expert support throughout their vehicle repair journey. Your commitment to outstanding customer service will reassure customers that their vehicles are in capable hands.

Key Responsibilities

• Manage the full customer journey, from initial inquiries to resolving any issues with professionalism and care.
• Schedule bookings and organise vehicle collections and returns efficiently.
• Deliver prompt, accurate communication to customers and insurers.
• Maintain customer records and build lasting client relationships.
• Keep systems and online portals updated with accurate information.
• Handle inbound and outbound phone and email inquiries.
• Support team and individual targets to uphold service excellence.
• Ensure a high level of customer satisfaction through proactive service.
• Assist with moving vehicles on the forecourt when required.

What We’re Looking For

We’re seeking a customer-focused individual, ideally with experience in the automotive repair or aftercare industry.

You’ll bring:

• Excellent communication skills – approachable, professional, and clear.
• Strong organisational skills and attention to detail.
• The ability to prioritise and manage multiple tasks in a dynamic environment.
• Experience with administrative duties and computer systems (MS Office knowledge essential).
• A proactive, team-oriented attitude with the ability to work independently.
• Local area knowledge to support logistics and customer coordination.

Why Join Us?

• Be part of a growing, successful accident repair business with a reputation for quality.
• Work in a supportive, collaborative team environment.
• Enjoy opportunities for career progression within the automotive industry.
• Receive a competitive salary and benefits package.

Apply now to become a key part of our Farnborough team and help deliver an outstanding customer experience every day.