Customer Service Advisor

Victorian Plumbing; Farington Moss; On-site; GBP 27,000; Full time

Job summary

Victorian Plumbing is looking for enthusiastic individuals to join their Customer Service team. You will engage with customers, resolve inquiries, and ensure positive experiences in a supportive environment. Enjoy career progression opportunities and a range of employee benefits while building a rewarding customer service career.

Benefits

Competitive salary

Monthly bonuses

Generous annual leave

Free on-site gym facilities

Healthcare cash plans

Employee assistance programme

High street discounts

Qualifications

• Experience in a contact centre or customer service environment.
• Computer literate with the ability to multitask.
• Genuine passion for helping others.

Responsibilities

• Building rapport and engaging with customers via various channels.
• Exceeding customer satisfaction and resolving enquiries effectively.
• Maintaining accurate records within our systems.

Skills

Customer service

Problem-solving

Communication

Multitasking

Job description

Calling all Customer Service Guru's - Looking to Make a SPLASH!

Make a splash by diving into an exciting new career in customer service at Victorian Plumbing! Are you passionate about helping others, solving problems, and creating exceptional experiences? We're on the lookout for enthusiastic individuals who can make our customers' day flow smoothly. If you're eager to experience fresh challenges and professional growth, this opportunity could be the perfect fit for you. Apply today and take the plunge into a fulfilling career that makes a difference!

Shape Your Customer Service Career at Victorian Plumbing!

Do you thrive on building positive customer experiences? Are you passionate about problem-solving and exceeding expectations? Then we want YOU on our award-winning Customer Service team at Victorian Plumbing!

Make a Splash in a Supportive Environment

We're looking for enthusiastic individuals who share our commitment to exceptional customer service. You'll play a pivotal role in ensuring every customer interaction is positive and memorable. Our friendly and supportive team environment will empower you to develop your skills and build a rewarding career.

What Makes a Splash Here?

• Varied Schedule: Maintain a healthy work-life balance with our 4-week shift rotation offering predictable hours.
• Stellar Benefits Package: Enjoy a competitive salary, monthly bonuses, generous annual leave (increasing with tenure!), and a comprehensive health and wellbeing package, including free on-site gym facilities, healthcare cash plans, and an employee assistance programme.
• Career Progression Opportunities: We're passionate about helping our colleagues grow! Explore exciting opportunities to advance your skills and build a successful career with us.
• Fun & Rewarding Perks: Unwind with free tea & coffee, subsidised fresh food options, and high street discounts at your favourite brands!
• Thriving Culture: Be part of a team that fosters collaboration, recognition, and a genuine sense of belonging.

You'll Make a Difference By:

• Building rapport and engaging with customers via phone, email, and live chat.
• Championing customer satisfaction by exceeding expectations and resolving enquiries effectively.
• Staying current with our products, services, and policies to provide expert advice.
• Collaborating with the team to identify and share best practices.
• Working collaboratively to achieve key performance indicators (KPIs) and service level agreements (SLAs).
• Demonstrating exceptional communication and interpersonal skills, with a focus on active listening and empathy.
• Maintaining accurate records within our systems.

Do you have what it takes to BOSS your Career with us?

We're seeking individuals with experience in a contact centre or customer service environment. You'll be computer literate with a knack for multitasking and navigating various systems. Most importantly, you'll possess a genuine passion for helping others and a desire to create positive customer experiences.

Ready to join our vibrant team? Apply today!

Location: Victorian Plumbing, Sustainability Way, Leyland, Lancashire, PR26 6TB

New Salary from 01 April 2025 £26,502.36 (£12.70 per hour)

Up comingStart Date: Monday 7th July

Working Hours: 40 per week

Our full opening hours are 08:00 – 21:00 Monday to Friday, 08:30 – 17:00 Saturday and 09:30 – 18:00 Sunday (On A 5 Week Rotation)

Skelmersdale and Leyland fulltime, frontline colleagues will work a 5-week rotation which will include a week of late shifts (12:30 – 21:00) and a full weekend.

At VictorianPlumbing.co.uk, We're committed to creating a fair and enriching workplace environment that fosters respect and celebrates our differences. This means we don't discriminate based on factors like sex, religion, political beliefs, race, age, sexual orientation, marital status, disability, gender reassignment, or whether you're expecting a child or have recently given birth.

As a Disability Confident Committed Employer, we strive to ensure our recruitment process is accessible to all. If you require any adjustments to participate in the application process, please don't hesitate to let us know at your earliest convenience.

VictorianPlumbing.co.uk is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants currently.