Customer Service Advisor

CONNELLS GROUP; Exeter; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading estate agency is seeking a Customer Service Advisor to support its Lettings teams in Exeter. This role involves handling customer enquiries and administrative tasks, with a focus on professional communication and front-facing customer service. Opportunities for progression and industry-leading training are provided, fostering a rewarding and fun work environment.

Benefits

Industry leading training and development

Demonstrable career ladder

Opportunities for progression

Supportive, rewarding, and fun environment

Team incentives

Understanding of operations within an estate agency

Qualifications

• Preferably experience handling incoming and outgoing calls in volume.
• Comfortable in a client-facing role.
• Keen interest in learning about industry changes.

Responsibilities

• Support the lettings team with administrative duties.
• First point of contact for customer enquiries.
• Ensure clients are kept informed throughout the lettings process.

Skills

Customer focused

Organised

Detail oriented

Excellent verbal communication

Excellent written communication

IT literate

Resilient

Numerate

Able to prioritise workload

Job description

Customer Service Advisor

We’re looking for a Customer Service Advisor to support our fantastic Lettings teams in Exeter.

As our Customer Service Advisor you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. You will also have the opportunity to progress into a Lettings Negotiator .

What’s in it for you as our customer service advisor?

• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Supportive, rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a customer service advisor. The main purpose of your role is to support the lettings team within the office with administrative duties. This will involve being the first point of contact for customer enquiries both in branch and over the phone and ensuring clients are kept informed through the lettings process.

Skills and experience required to be a successful customer service advisor

• Preferably experience with handling incoming and outgoing calls in volume
• Customer focussed and comfortable in a client facing role
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Keen interest in learning and keeping up to date with industry changes
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Fulfords is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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