Customer Service Advisor

Gap Personnel; Exeter; On-site; GBP 27,000; Full time

Job summary

A leading staffing agency in Exeter is seeking a full-time Customer Service Agent to provide exceptional service to customers. You will handle enquiries, process requests, and support colleagues, ensuring smooth operations. The ideal candidate is enthusiastic and customer-focused, with strong communication skills. This permanent role offers a salary of £26,733 per annum along with benefits like 28 days holiday and a company pension scheme.

Benefits

28 days holiday (including bank holidays)

Company pension scheme

Ongoing training and development

Qualifications

• Previous customer service experience is desirable but not essential.
• Strong communication and listening skills are required.
• Ability to remain calm and professional under pressure.

Responsibilities

• Respond to customer enquiries by phone and email.
• Provide accurate information and support to clients.
• Process orders, bookings, and service requests.

Skills

Communication skills

Listening skills

Organisational skills

Job description

Overview

Job Title: Customer Service Agent - Full Time, Permanent
Location: Exeter
Salary: £26,733 per annum

The Role

As a Customer Service Agent, you will play a key role in delivering exceptional service to customers. You\'ll be handling enquiries, processing requests, and supporting colleagues to ensure smooth operations. This is a permanent, full-time position offering stability and career growth.

Key Responsibilities

• Respond to customer enquiries by phone and email in a professional and timely manner
• Provide accurate information and support to clients
• Process orders, bookings, and service requests
• Maintain records and update internal systems
• Work closely with other teams to deliver excellent customer service

What We\'re Looking For

• Previous customer service experience (desirable but not essential – full training provided)
• Strong communication and listening skills
• Ability to remain calm and professional under pressure
• High attention to detail and good organisational skills
• A positive, proactive approach and team-player mentality

What\'s on Offer

• Full-time, permanent role (Monday to Friday)
• Salary: £26,733 per annum
• 28 days holiday (including bank holidays)
• Company pension scheme
• Supportive and friendly working environment
• Opportunities for ongoing training and development

How to Apply

If you\'re enthusiastic, customer-focused, and looking for a permanent opportunity in Exeter, we would love to hear from you