Customer Service Advisor

TipTopJob; Exeter; Hybrid; GBP 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative in Exeter. This role involves answering queries, placing orders, and resolving complaints. Ideal candidates will possess excellent communication skills and experience with CRM systems. Benefits include a flexible working policy and employee discounts. This is a permanent, full-time position.

Benefits

Electric vehicle lease scheme

Cycle-to-work schemes

Flexi-time policy

Employee assistance program

Generous staff discounts

Discounts for supermarkets and cinema tickets

2 days a week working from home

Qualifications

• Excellent verbal and written communication skills.
• Computer literate with good knowledge of Microsoft Office.
• Excellent time management skills.
• Ability to work well both independently and as part of a larger team.
• Accurate eye for detail.
• Previous experience in handling customer inquiries over the telephone is beneficial.
• Experience working with CRM systems is beneficial.

Responsibilities

• Answer queries and questions regarding orders.
• Accurately place orders onto the database.
• Issue customers with invoices and order acknowledgements.
• Resolve complaints professionally and accurately.
• Ensure all customer records are updated in the CRM system.

Skills

Verbal communication

Written communication

Time management

Attention to detail

CRM system knowledge

Tools

Microsoft Office

Job description

Location: Exeter, Devon : near Exeter Airport

Reporting to: Customer Service Manager

Hours: Monday to Friday 08:30am - 17:00pm

Salary: GBP 25,000 per annum

Hawk 3 Talent Solutions, operating as an employment agency, is currently recruiting to join our client's Customer Service team in Exeter on a permanent basis.

The Role

1. Answering queries and questions regarding orders and general enquiries
2. Accurately placing orders onto the database
3. Issuing customers with invoices and order acknowledgements
4. Calculating customer discounts and carriage costs related to orders
5. Resolving complaints professionally and accurately
6. Ensuring all customer records are updated and accurate within the CRM system and raising tickets when necessary
7. Supporting the field-based Sales Team

About You

1. Excellent verbal and written communication skills
2. Computer literate with good knowledge of Microsoft Office
3. Excellent time management skills
4. Ability to work well both independently and as part of a larger team
5. Accurate eye for detail
6. Previous experience in handling customer inquiries over the telephone (beneficial)
7. Experience working with CRM systems (beneficial)

Benefits

1. Electric vehicle lease and cycle-to-work schemes
2. Flexi-time policy
3. Employee assistance program
4. Generous staff discounts on products
5. Discounts for supermarkets, cinema tickets, and gifts
6. 2 days a week working from home where possible
7. Enhanced holiday allowance

Please submit your CV via the "Apply Now" button or contact Shannon Bunch for more information.