Customer Service Advisor

Weise Employment; Exeter; On-site; GBP 25,000 - 29,000; Full time

Job summary

A growing company in Exeter is seeking a hardworking Customer Service Advisor for a full-time permanent role. You'll be the first point of contact for customers, handling inquiries and processing orders. The ideal candidate has excellent communication skills, a sharp eye for detail, and experience in a customer service environment. This position offers a starting salary of £25,000 per annum and benefits such as a contributory pension, free eye tests, and ongoing training.

Benefits

Contributory pension & life assurance

Flexitime & cycle to work scheme

Free eye tests & staff discounts

Ongoing training & development support

Qualifications

• Excellent communication skills, both verbal and written.
• Great time management and a sharp eye for detail.
• Eagerness to learn new products and processes.
• Experience handling customer calls in a service or sales environment.
• Familiarity with CRM systems.

Responsibilities

• Answer inbound calls and handle enquiries professionally.
• Accurately process customer orders from email, phone, and fax.
• Generate invoices, order acknowledgments, and provide general admin support.
• Liaise with the warehouse and delivery partners to ensure timely dispatch.
• Manage and resolve customer complaints efficiently and courteously.

Skills

Excellent communication skills

Time management

Detail-oriented

Ability to learn quickly

Experience in customer service

Familiarity with CRM systems

Job description

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Elite Recruitment Solutions are looking for a hardworking Customer Service Advisor to join a rapidly growing company based in Exeter.

This opportunity is for a Full Time Permanent role offering a starting salary of £25,000 per annum, along with some fantastic benefits such as: Contributory pension & life assurance, Flexitime & cycle to work scheme, Free eye tests & staff discounts, ongoing training & development support. In this role you will be working Monday to Friday 8:30am – 5pm.

As a Customer Service Advisor you will be reporting directly to the Customer Services Manager, you'll be the first point of contact for customers, handling inbound calls, processing orders, and supporting various departments to ensure smooth operations and excellent service delivery.

This is a fast-paced, varied role ideal for someone who thrives under pressure, enjoys multi-tasking, and is ready to build strong relationships across the business.

Key Responsibilities

• Answer inbound calls and handle enquiries professionally.
• Accurately process customer orders from email, phone, and fax.
• Generate invoices, order acknowledgments, and provide general admin support.
• Liaise with the warehouse and delivery partners to ensure timely dispatch.
• Calculate discounts and carriage charges for orders.
• Manage and resolve customer complaints efficiently and courteously.
• Maintain and update CRM records, raising support tickets when necessary.
• Support the field-based sales team with customer insights and updates.
• Build rapport with dealers, internal teams, and stakeholders.

What We’re Looking For

• Excellent communication skills – both verbal and written.
• Great time management and a sharp eye for detail.
• Eagerness to learn new products and processes.
• Able to work independently and within a team.
• Experience handling customer calls in a service or sales environment.
• Familiarity with CRM systems.
• Background in a fast-paced administrative or customer service role.