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Customer Service Advisor

Prime Appointments

Essex

On-site

GBP 25,000 - 27,000

Full time

30 days ago

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An established industry player is seeking a Customer Service Advisor to enhance their customer support team. This full-time role offers a chance to engage with customers through various channels, ensuring their needs are met with exceptional service. The ideal candidate will possess strong communication skills and a positive attitude, with the ability to handle complaints tactfully. Enjoy a supportive work environment with great benefits, including a bonus scheme and casual dress code. If you're passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Bonus scheme

Casual dress

Employee discount

Free on-site parking

1+ years of customer service experience preferred.
Excellent verbal and written communication skills are essential.

Provide high-level customer service via phone, chat, and email.
Process orders and resolve delivery issues efficiently.

Verbal communication skills

Written communication skills

Customer service experience

Complaint handling

Positive attitude

Computer literacy

Driving license

A client of ours in the Writtle area are recruiting a Customer Service Advisor to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.30pm and paying 25,500 - 27,000 per annum depending on experience.

Key Duties include but are not limited to:

Ensure a high level of customer service by telephone, live chat and email.
Advising customers on the range of products.
Processing orders over the phone.
Resolving delivery issues and tactfully dealing with occasional complaints.
General administrative tasks.
Continually develop and increase product knowledge.

Skills and Experience required to be considered for this Customer Service Advisor position:

Excellent verbal and written communication skills.
1+ years' experience within a customer service position (ideally within the logistics distribution and supply chain industry but this is not essential)
Complaint handling experience.
Positive, can-do attitude.
Computer literate.
Essential you are a driver with your own transport due to the location of the business.

Great Benefits to working for this company include:

Bonus scheme
Casual dress
Employee discount
Free on-site parking

If you feel like you meet the above criteria & would like to be considered for this Customer Service Advisor position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.

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