Customer Service Advisor

Adecco; England; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor for a 6-month contract in South Shields. The role involves supporting customers with technical inquiries, ensuring excellent service, and compliance with operating procedures. Candidates should possess strong communication skills and a customer-oriented approach.

Qualifications

• Strong interpersonal skills and good communication.
• Customer-oriented and service-driven.
• Ability to solve problems effectively.

Responsibilities

• Respond to and document customer inquiries via phone and email.
• Achieve the best resolution for each contact.
• Ensure compliance with regulatory requirements.

Skills

Interpersonal skills

Problem-solving

Communication

Customer-oriented

Continuous improvement mindset

High level of accuracy

Ability to work across cultures

Job description

Adecco are looking to recruit a Customer Service Advisor for our client based in South Shields on a 6 month contract. This will be working 8 hour shifts between Monday - Sunday between the hours of 8am - 8pm. A rota will be provided in advance.

Jobs Description:

• Responsible for responding to and documenting customer technical inquiries via phone calls and emails from prospective and current customers (patients and their support persons and healthcare professionals).


• Responsible for determining the need of each contact with the goal of achieving the best resolution. Documents every call into the system.


• Speak with customers in an empathetic and supportive manner to promote the most precise information relating to the issue.


• Handles all calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures SOPs.


• To provide an excellent customer experience 24 hours per day and 365 days per year.

Are you a MATCH?

• Strong interpersonal skills and good communication


• Customer-oriented and service-driven


• Ability to solve problems


• Continuous improvement mindset


• High level of accuracy


• Ability to work across different professional cultures

If you wish to make a difference, please apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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