Customer Service Advisor

Rugby Borough Council; England; On-site; GBP 25,000 - 28,000; Part time

Job description

Customer Service Advisor

£25,183 - £27,269 (£13,612 – £14,740 pro rata)

Part Time – 20 hours a week (Monday – Friday 09:00 – 13:00)

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

About the role

You will be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services including refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, and community safety.

You will also help customers access and pay for services face to face, via telephone, and email. Agile working will be considered when fully trained.

About you

If you have experience in a busy customer service environment and are computer literate, we would like to hear from you.

Experience using customer service technology, such as multi-function telephony systems and Customer Contact Management systems, is advantageous but not essential, as full training will be provided.

You should be good at communicating with customers, primarily over the telephone but also through email and face-to-face interactions, and be able to efficiently deal with their enquiries.

You will need to develop your knowledge of all services provided by the council using established and continually updated procedure documents and have a ‘Customer First’ attitude.

We are committed to ensuring that customers can access and pay for services using a method that works for them. Regardless of how they contact us, you will interact with them in a non-discriminatory, credible, and supportive way.

Benefits

• 35 days annual leave (including 8 Bank holidays and 3 extra days normally applied at Christmas) Pro Rata’d
• Generous Local Government Pension Scheme
• Subsidised Parking in selected locations
• Structured Induction Program
• Learning and Development opportunities and Future Leaders programmes
• Payment of professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Car Salary Sacrifice scheme, and more