Customer Service Advisor

The Work Shop Resourcing Ltd; England; On-site; GBP 28,000; Full time

Job summary

A family-run business in Southampton is seeking a Customer Service Advisor to manage customer enquiries and orders. This permanent, full-time position offers a salary of £27,040 and benefits such as a 28-day holiday allowance, onsite gym, and more. Ideal candidates will have prior customer service experience and excellent communication skills.

Benefits

Holiday allowance of 28 days

Onsite gym

Free onsite parking

Onsite canteen

Qualifications

• Prior customer service experience, ideally within manufacturing.
• Excellent written and verbal communication skills.
• Computer literate with attention to detail.

Responsibilities

• Handle customer enquiries via telephone and email.
• Process customer orders and maintain accurate records.
• Liaise with hauliers and carriers for delivery updates.

Skills

Customer service experience

Excellent communication skills

Computer literacy

Organizational skills

Problem-solving skills

Team-working skills

Job description

An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and family run business based in Southampton.

As a Customer Service Advisor, you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally.

Responsibilities of a Customer Service Advisor:

• Handle customer enquiries via telephone and email in a professional manner
• Process all customer orders and maintain accurate and up-to-date records
• Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery
• Assist the internal Sales team with administrative duties and phone cover during peak times
• Carry out additional ad-hoc duties as required to support the business.

The ideal Customer Service Advisor:

• Prior customer service experience, ideally within manufacturing
• Excellent written and verbal communication skills and ability to communicate effectively
• Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy
• Strong organisational, prioritising and problem-solving skills
• Conscientious, self-motivated, and able to work independently
• Strong team-working skills, contributing positively to a collaborative environment
• Patient, polite, and assertive approach

The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £27,040 alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more!