Customer Service Advisor

Compenij; England; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading employment agency in West London is offering a Customer Service role. In this position, you will process orders, respond to customer inquiries, and maintain communication with teams to ensure service excellence. The ideal candidate should have strong communication skills and experience in customer service, with knowledge of the Defacto system being a plus. This offers an opportunity for career growth within a supportive environment.

Benefits

Money-saving offers and discounts

24/7 GP helpline

Discounted gym membership

Online payslip access

Personal insurance

Weekly pay

Qualifications

• Experience with order processing and customer service.
• Ability to meet KPI targets and service standards.
• Good communication skills and teamwork.

Responsibilities

• Process orders accurately according to customer requirements.
• Handle inquiries and arrange transport for orders.
• Maintain communication with departments to meet customer expectations.

Skills

Accurate order processing

Customer communication

Collaboration with internal teams

Understanding of Health & Safety standards

Tools

Defacto system

Job description

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties And Responsibilities

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.
  
  

Shift

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay
  
  

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

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