Customer Service Advisor

Daniel Owen Ltd.; England; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading company in the repairs and maintenance sector is seeking a full-time Customer Service Advisor in Basildon. You will play a crucial role in ensuring that service appointments are scheduled effectively, maintaining communication between clients and internal teams. Ideal candidates should possess strong administrative skills and a background in customer service, with a focus on exceeding client expectations.

Qualifications

• Good working knowledge of Microsoft Office.
• Strong administration and organisational skills.
• Previous experience in the repairs and maintenance sector.

Responsibilities

• Liaising with clients, sub-contractors, suppliers, and supervisors.
• Scheduling appointments to meet Service Level Agreements.
• Ensuring materials/equipment are ready for use.

Skills

Microsoft Office

Communication

Organisational Skills

Problem Solving

Customer Service

Job description

Customer Servcie Advisor

Based in Basildon

Full time

40 hours per week

£27-27.5K per annum

You'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.

You'll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.

About You

Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.

Shift Pattern

09:00am till 13:00pm or 11:00am till 15:00pm