Customer Service Advisor

Go Traffic Management Limited; England; On-site; GBP 23,000 - 28,000; Full time

Job summary

A customer service solutions company is looking for a Customer Service Advisor to manage inquiries via phone, email, and website. You will ensure high customer satisfaction and resolve complaints efficiently while updating company databases. Ideal candidates should have customer service experience and be IT literate. This full-time position is located in Lingley Mere, offering a competitive salary and benefits package.

Qualifications

• Experience in the Utilities sector is desired but not essential.
• Background in customer service is ideal.
• Ability to work in an organised manner to meet deadlines.

Responsibilities

• Provide excellent customer service to external and internal customers.
• Ensure operational requirements are met efficiently.
• Maintain and update customer databases accurately.
• Manage resolution of customer complaints within timescales.

Skills

Customer service experience

IT literate

Organisational skills

Job description

Customer Service Advisor

Department: United Utilities

Employment Type: Full Time

Location: Lingley Mere

Reporting To: Gwynneth Byrne

Compensation: £28,000 / year

Description

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Experience and Qualifications

• Experience of working within the Utilities sector is desired but not essential
• Ideally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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