Customer Service Advisor

Staffline; England; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading workforce solutions provider is seeking a Customer Services Advisor in Warrington. This full-time role focuses on delivering exceptional customer service through various channels. Ideal candidates will have prior customer service experience, excellent communication skills, and the ability to solve problems. The position offers a competitive salary of £25,000 plus bonuses, with opportunities for career advancement in a supportive team environment.

Benefits

Quarterly performance bonus

20 holidays plus bank holidays

Full training and support

Qualifications

• Previous experience in a customer service or contact centre environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a calm, patient manner.

Responsibilities

• Responding promptly and professionally to customer enquiries.
• Managing incoming calls, emails, and chats.
• Liaising with internal teams to follow up on customer requests.

Skills

Customer service experience

Communication skills

Problem-solving ability

IT skills including MS Office

Tools

CRM systems

Job description

Overview

We are seeking a friendly, proactive, and customer-focused Customer Services Advisor to join our client's growing team based in Warrington.

Staffline is recruiting Customer Service Advisors based in Warrington.

This is a full time role working Monday to Friday. The hours of work are: 9am to 5pm

Your Time at Work

As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.

Key Responsibilities

• Responding promptly and professionally to customer enquiries.
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Resolving customer issues efficiently and empathetically.
• Maintaining accurate records of customer interactions using CRM systems.
• Liaising with internal teams to follow up on customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with company policies and data protection regulations.

Our Perfect Worker

Our perfect worker will have:

• Previous experience in a customer service or contact centre environment
• An interest in progressing to a management position
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems.
• Ability to multitask, prioritise workload, and work independently.
• A positive attitude and willingness to learn.

Key Information and Benefits

• £25,000 plus quarterly performance bonus
• Full training and ongoing support.
• 20 holidays which increases with length of service plus bank holidays
• Sharesave scheme
• Loyalty scheme
• Opportunities for career progression.
• Friendly and inclusive team environment.

Job ref: 1BUNZLHC

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.