Customer Service Advisor

Residential Management Group (RMG); England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading property management company is seeking a Customer Service Advisor to join their team in Northwich. The role involves responding to customer inquiries through various channels and ensuring accurate documentation in Salesforce. Ideal candidates possess excellent communication skills and a positive attitude. A comprehensive benefits package is offered, including holidays, bonuses, and career development opportunities.

Benefits

27 days holiday plus Bank Holidays

Free onsite parking

Potential to earn bonuses

Recognition schemes

Career development opportunities

Healthcare cashback plan

Discounts and savings schemes

Thorough induction and training

Qualifications

• Self-motivated individuals with a positive attitude are sought.
• Customer service experience is beneficial but not essential.
• Ability to follow instructions accurately and ask for clarification.

Responsibilities

• Respond to inbound customer queries via phone, email, and chat.
• Record all interactions in Salesforce and process documentation.
• Support various projects within the business as needed.

Skills

Customer service skills

Excellent written and verbal communication skills

Organizational skills

Job description

Join the RMG family and become part of one of the largest and most respected property management companies, managing over 144,000 households across the UK.

RMG is expanding, and our Customer Service Contact Centre has exciting opportunities for Customer Service Advisors to join our supportive team based in Northwich.

As a Customer Service Advisor, you will be the friendly voice of RMG, confidently building rapport with customers and handling inquiries related to properties and accounts.

Important Dates for Applicants
Assessment centres will be held on Tuesday, 3rd September 2025. Successful candidates will start on Monday, 15th September 2025.

Please note: Due to our structured training schedule, no holidays or appointments can be taken within the first month to ensure comprehensive training and practical application of skills.

Post-training, ongoing support includes a designated coach, monthly 1-2-1 sessions, and regular coaching to support your development and confidence. We embrace new team members from day one.

More about your role

You will respond to inbound customer queries via phone, email, WhatsApp, or online chat, providing advice and solutions. All interactions will be accurately recorded in Salesforce, and you will process related documentation, ensuring information is passed to relevant colleagues. You may also support other projects within the business.

What hours will you work?

The Customer Service Centre operates 24/7 with a 4-week rotating shift pattern: 8-4pm, 9-5pm, 10-6pm, and 12-8pm. Every 4 weeks, you will work a weekend shift and have days off in lieu during adjacent weeks.

For more details, download our full job profile from our website.

About you

We seek self-motivated individuals with a positive attitude. Customer service experience is beneficial but not essential; we value the right skills and attitude to build a career with RMG.

You should be an excellent communicator, empathetic, and willing to go the extra mile to assist customers and colleagues.

Ideally, you will have:

• First-class customer service skills
• Excellent written and verbal communication skills
• Ability to follow instructions accurately and ask for clarification when needed
• Good organizational skills and ability to meet deadlines

Benefits

We offer a comprehensive benefits package, including:

• 27 days holiday plus Bank Holidays
• Free onsite parking
• Potential to earn bonuses
• Recognition schemes for exceptional service
• Career development opportunities
• Healthcare cashback plan and 24/7 remote GP services
• Discounts and savings schemes, including tech and cycle-to-work
• Thorough induction and training to ensure confidence in customer interactions

Next steps

If you're ready to advance your career, click apply to visit our careers site, learn more about the role, and submit your application.

If you're a Places for People customer seeking support, contact us at [e-mail].

Recruitment agencies, please note we operate a PSL and do not accept cold calls.

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