Customer Service Advisor

MTrec Commercial; England; On-site; GBP 20,000 - 27,000; Full time

Job summary

MTrec Commercial is seeking a Customer Service Advisor to join a blue-chip company renowned for its excellent employee culture. This role involves answering customer inquiries, resolving complaints, and providing exceptional service. Candidates should have solid telephony experience and excellent communication skills, supported by a comprehensive training program.

Benefits

Immediate start

Opportunity to work from home one day a week

Varied and interesting job role

Great resources

Great team culture

Qualifications

• Experience in a customer service-oriented role.
• Proficient in handling inbound calls and emails.
• Ability to resolve complaints professionally.

Responsibilities

• Answer inbound calls from customers.
• Liaise with customers via email.
• Resolve customer complaints efficiently.

Skills

Telephony experience

Customer resolution experience

Excellent communication skills

Good time management skills

Highly organised

Multitasking ability

Tools

Microsoft Office

Outlook

Word

Excel

SharePoint

Job description

Rewards and Benefits on offer:

• Immediate start.
• Working for a blue-chip company with a great team-based culture.
• Varied and interesting job role.
• Working Monday-Friday.
• Opportunity to work from home one day a week.
• Great resources.
• Great team culture.
• Any support required is provided.

The Company You Will Be Working For;

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.

The Role you will be Doing;

• Answering inbound calls from customers.
• Liaising with customers via email.
• Resolving customer complaints.
• Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.
• Responsible for managing effective communication and coordination between team members.
• Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.

About You;

• Telephony experience
• Customer resolution experience
• Excellent communication skills
• Good time management skills
• Highly organised and good at multitasking with the ability to prioritise workload and requirements
• Day to day use of Microsoft Office, Outlook, Word, Excel and SharePoint