Customer Service Advisor

MDE Consultants Ltd; England; On-site; GBP 26,000; Full time

Job summary

A customer service provider in Gloucester is seeking a Customer Service Advisor to handle customer calls and process fuel orders. This full-time role offers 22 days of holiday and a pension scheme, with a focus on excellent communication and customer service skills. The ideal candidate should be organized, capable under pressure, and eager to learn and grow in their position.

Benefits

22 days holiday plus bank holidays

Discretionary annual bonus

Company pension scheme

Cycle to work scheme

Employee Assistance Programme

Eye-care scheme

Retail discounts

Free on-site parking

Full training and ongoing development

Qualifications

• Experience in a customer service role is essential.
• Familiarity with inbound telephone handling is desirable.
• Ability to manage workload and work under pressure is important.

Responsibilities

• Respond to customer calls and process fuel orders.
• Direct calls and take payments over the phone.
• Assist with related tasks as needed.

Skills

Previous customer service experience

Strong administrative and IT skills

Excellent communication skills

Highly organised

Job description

Customer Service Advisor Full Time
Salary: GBP25,396.80 per annum
Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD

Be the first voice our customers hear and the support they can rely on.

What's in it for you

• 22 days holiday plus bank holidays
• Discretionary annual bonus
• 2x annual salary life cover
• Company pension scheme
• Cycle to work scheme
• Employee Assistance Programme
• Eye-care scheme
• Retail discounts
• Free on-site parking
• Full training and ongoing development

The Role

• 40 hours per week (Monday to Friday, 8:00am-5:00pm, with 1 hour unpaid lunch)
• Fully office-based
• Saturday mornings required on a rota basis (3 hours, paid at overtime rate)
• First-line telephone response to customer calls
• Take and process fuel orders for delivery
• Raise and transfer tickets to relevant depots
• Take payments over the phone
• Direct calls to the appropriate departments
• Support with repeat and group orders
• Provide cover and assist with other duties as required
• Regular communication with internal teams

About You

• Previous customer service experience (essential)
• Inbound telephone experience (desirable)
• Strong administrative and IT skills
• Excellent communication skills, both verbal and written
• Highly organised with the ability to prioritise effectively
• Awareness of data protection principles
• Able to work under pressure and manage own workload
• Keen to learn and progress within the role

If you're enthusiastic, customer-focused, and ready to take on a varied role, we'd love to hear from you.

Apply today to become a Customer Service Advisor.