Customer Service Advisor

Kier Group; England; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading construction firm is seeking an Out of Hours Customer Services Advisor to join their team in Basingstoke. This role involves managing service calls, raising work orders, and supporting team performance goals. Ideal candidates will possess strong communication skills and IT proficiency, particularly in Microsoft Excel and Outlook. The position offers shift patterns and the opportunity for flexible hours.

Qualifications

• Excellent telephone manner and communication skills.
• Demonstrated IT literacy, particularly with Excel and Outlook.
• Accuracy in data entry and strong attention to detail.

Responsibilities

• Communicate with customers to record and distribute service calls.
• Raise work orders for engineers and contract managers.
• Monitor email inboxes and schedule work orders.
• Close urgent work orders and provide emergency cover.

Skills

Excellent telephone manner

Strong verbal communication skills

Strong written communication skills

IT literacy, especially with Microsoft Excel and Outlook

Accurate data entry skills

Attention to detail

Building effective working relationships

Tools

CAFAM system

Microsoft Excel

Microsoft Outlook

Job description

We’re looking for an Out of Hours (OOH) Customer Services Advisor to join our Kier Places team based in Centenary House, Basingstoke.

Location: Centenary House, Basingstoke

Hours: Shift patterns of 4 on 4 off including weekdays and weekends, various working hours between 5pm and 8am. Some flexibility on hours available if desired; please let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

What will you be responsible for?

As an OOH Customer Services Advisor, you’ll be working within the Kier Places team, supporting them in delivering efficient and professional out-of-hours service coverage.

Your day to day will include:

• Communicating effectively with internal and external customers to capture, record, and distribute service calls via the CAFAM system
• Raising reactive and handyman work orders for engineers and contract managers
• Monitoring email inboxes and scheduling work orders
• Closing down urgent work orders and providing emergency out-of-hours cover
• Supporting performance targets and contributing to broader team goals

What are we looking for?

This role of OOH Customer Services Advisor is great for you if:

• You have an excellent telephone manner and strong verbal and written communication skills
• You demonstrate IT literacy, particularly with Microsoft Excel and Outlook
• You have accurate data entry skills and excellent attention to detail
• You can build and maintain effective working relationships
• You are willing to undergo CTC Clearance and complete mandatory training including CAFAM System Training and Kier compliance e-learning

A full driving licence is not required for this role.

We’re all about finding potential here at Kier, and transferable skills are always welcome. So, even if you don’t tick every box, please apply and we can have a chat.

Rewards and benefits

We’re proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information about benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier