Customer Service Advisor

Team Jobs - Commercial; Eastleigh; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a temporary Customer Service Advisor for a role based in Romsey. The position involves managing customer communications, complaint resolution, and supporting other teams. Ideal candidates should possess strong customer service skills and the ability to handle issues calmly. After training, remote working is available, alongside competitive benefits including a gym membership and holiday allowance.

Benefits

Free gym membership

29 days of holiday including bank holidays

Regular team incentives and days out

Employee Assistance programme

Qualifications

• Great telephone manner and customer service skills.
• Previous complaint handling experience, ability to remain calm in difficult situations.
• Ability to work as part of a team and support colleagues.
• Good IT skills including email and Microsoft systems.
• Able to solve problems and make logical conclusions.
• Effective communication both verbally and in writing.

Responsibilities

• Dealing with incoming calls and emails from customers.
• Maintain follow up contact with customers regarding their products.
• Complaint handling - chasing customer orders and refunds.
• Support other departments in line with business requirements.

Skills

Telephone manner

Customer service skills

Complaint handling

Teamwork

IT skills

Problem solving

Effective communication

Tools

Microsoft Systems

Job description

Overview

We have an exciting opportunity for multiple Customer Service Advisors to join our client on a temporary basis in Romsey!

Role: Customer Service Advisor

Hours: 8.00 to 16.30 or 9.00 to 17.30

Start date: 02/09/24

Pay: £12.21ph

Temporary for: 4 - 8 weeks

Responsibilities

• Dealing with incoming calls and emails from customers.
• Maintain follow up contact with customers regarding their products.
• Complaint handling - chasing customers orders, refunds and provide product knowledge.
• Support other departments in line with business requirements.

Qualifications

• Great telephone manner and customer service skills.
• Previous complaint handling experience, and the ability to remain calm in difficult situations.
• Working as part of a team and supporting colleagues.
• Good IT skills including email and Microsoft systems.
• Able to solve problems and make logical conclusions.
• Can communicate effectively verbally and in writing.

Benefits

• Remote or hybrid working after 7 weeks of training in the office.
• 29 days of holiday including bank holidays.
• Free gym membership.
• Regular team incentives and days out.
• Free on-site parking or a short walk from the train station.
• Employee Assistance programme. INDCP