Customer Service Advisor

Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To ensure excellent customer service whilst continuing to grow, our client is looking for a great Customer Service Advisor.

What's in it for you / Benefits:

1. £25,400 per annum starting salary + £1,000-£2,000 potential yearly commission
2. 9am - 6pm Monday - Friday hours, no evenings or weekends.
3. 20 days annual leave, plus bank holidays
4. Company pension scheme
5. Free onsite parking
6. Commission / bonus scheme
7. Corporate discount on company stock for staff, friends & family

Role Overview:

As an experienced Customer Services Advisor, you'll be the friendly voice our customers rely on for all their service inquiries and the go-to person for arranging hot tub deliveries. You will also be making outbound calls to current customers to upsell maintenance appointments and accessories.

Your ability to diagnose and resolve issues over the phone will help our customers enjoy their hot tubs without unnecessary delays. When a problem can't be fixed over the phone, you'll coordinate engineer visits to ensure a smooth and timely resolution.

Key Responsibilities:

1. First point of contact for existing customers, providing effective solutions to their reported problems.
2. Organise engineer visits when issues can't be resolved over the phone.
3. Deliver excellent customer service, including product knowledge, practical advice, empathy and patience.
4. Upsell maintenance appointments, accessories, and cleaning products.
5. Advise customers on confirmed delivery times.
6. Manage workload efficiently in a busy environment.
7. Conduct outbound calls to gain online reviews and promote servicing of hot tubs.
8. Perform any other duties as directed by the company, applicable to your skills and experience.
9. Gain commission on each service booked in and products sold.

Skills and Experience:

1. Previous experience in telesales is essential.
2. Excellent computer skills to enter data and maintain company CRM.
3. Confident phone manner.
4. Outbound sales experience ideal, but not essential.
5. Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.
6. Ability to work on your own initiative while being an effective team player.
7. Capacity to work under pressure and meet demanding deadlines.
8. Meticulous attention to detail.

How to Apply:

Please click apply. Or if you would like a confidential chat, call Maisie or Michael on (phone number removed). Good luck!

Proactive Staff is an equal opportunities Recruitment Agency advertising on behalf of our client.