Customer Service Advisor

Medirest Signature; East Midlands; On-site; GBP 25,000 - 28,000; Full time

Job summary

A local government authority in Leicestershire is seeking an enthusiastic Receptionist to join their Registration Service team. This role involves managing customer inquiries, overseeing ceremonies, and maintaining accurate records. Candidates must demonstrate strong customer service skills, attention to detail, and the ability to handle high-stakes interactions confidently. The position is permanent and encourages applications from diverse backgrounds.

Qualifications

• Experience working with the public in high-pressure situations.
• Ability to work independently and as part of a team.
• Experience handling high volumes of telephone calls.
• Strong spelling and grammar skills.

Responsibilities

• Cover reception desk and greet customers.
• Manage phone inquiries regarding registration services.
• Assist in registering weddings and civil partnerships.

Skills

Customer service experience

Attention to detail

Effective communication

ICT skills (Microsoft packages)

Public speaking

Job description

Organisation: Leicestershire County Council

Work Location: Leicestershire Registration Service, Anstey Frith House, County Hall Grounds, Glenfield LE3 8RN

Worker Category: Fixed Location Worker

Salary: £25,998 - £27,273 per annum (pay award pending)

Working Hours:37hours

Contract Type: Permanent

Closing Date: 13/08/2025

Interview Date(s): 17/09/2025-18/09/2025

Do you want a job where no two days are the same? Leicestershire Registration Service are looking for an enthusiastic, good communicator with attention to detail to join our established team at Anstey Frith House

About the Role

This role will be primarily be to cover the reception desk and being the first contact with customers and visitors to the Register office which includes checking customers in, allowing access to customers and visitors, ushering guests at weekday ceremonies, writing certificates from archive registers.. To take calls from the public into the registration service regarding births, deaths, marriages, civil partnership, certificate orders and citizenship ceremonies, booking appointments in the appropriate online diary. Registering and conducting weddings and civil partnership when required..

Although this is a full-time post we would consider a job share.

About You

To apply for this post, you must:

• Demonstrable experience of working with the public on the telephone and on a face-to-face basis in circumstances where customers could become upset or aggressive, and providing a positive first impression
• Demonstrable experience of working as part of an established team and be able to work independently
• Experience of working daily with ICT packages (including Microsoft packages)
• Experience of handling high volumes of telephone calls
• A good communicator who can adapt to different situations, be empathetic and be assertive when required.
• Must have good attention to detail and have the ability to produce clear and accurate records. Excellent spelling and grammar are essential to this role.
• Must be articulate and confident in a variety of situations including public speaking in a calm, authoritative manner and with a clear speaking voice

You must also have an understanding of, and commitment to,equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

For more information or an informal discussion,please contact:

Judith Snow

Telephone: [phone]

Email: [e-mail]

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .

By applying for this post, you agree to our Terms and Conditions .