Customer Service Advisor

Halfords Group PLC; East Midlands; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading automotive service provider in the East Midlands is seeking a Customer Service Advisor to enhance the customer experience at their Fusion centres. This role involves handling job bookings, discussing technical issues, and delivering excellent customer service. Candidates should have strong IT skills and a track record of customer service excellence. The position offers competitive salary, benefits, and career progression opportunities in a growing company focused on motoring services.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Financial planning support via Wagestream

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven experience in customer service roles.
• Good IT skills to navigate in-house systems.
• Experience managing customer inquiries effectively.

Responsibilities

• Handle job bookings for customers efficiently.
• Discuss and resolve technical concerns with customers.
• Act as a welcoming face for customers in our centre.

Skills

Proven track record of delivering excellent customer service

IT literate

Able to handle difficult situations professionally and calmly

Experience working towards and achieving targets

Experience in an Autocentre environment

Full drivers licence with less than 9 points

Job description

Apply now Job no: 562378
Work type: Full time
Site: Mansfield
Categories: Autocentre Colleagues
Location: Nottinghamshire
Salary: £27,936.48 per annum + bonus
Business Area: Autocentres

• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 pointsas role will include collection and delivery of vehicles

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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