Customer Service Advisor

Halfords Group PLC; East Midlands; On-site; GBP 28,000; Full time

Job summary

A leading automotive service provider in East Midlands is seeking a Customer Service Advisor to deliver excellent customer service at their Worksop Fusion centre. You will handle customer bookings and technical queries in an inclusive work environment. The ideal candidate should have customer service experience and a full driver's licence. This role offers competitive salary and generous benefits including discounts and health plans.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Financial planning support

GP Access, 24/7

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• Able to handle difficult situations professionally and calmly.
• Must have a full driver’s licence with less than 9 points.

Responsibilities

• Handle job bookings in in-house system.
• Discuss technical concerns with customers.
• Provide a first-class customer experience.

Skills

Customer service

IT literate

Conflict resolution

Target achievement

Autocentre experience

Full driver's licence

Job description

Overview

Apply now Job no: 560687
Work type: Full time
Site: Worksop
Location: Nottinghamshire
Salary: £27,936.48 per annum + bonus
Business Area: Autocentres

This is an exciting time to join Halfords Garage Services team. You will be working at one of our new Fusion centres that will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.

We’re the UK’s largest Automotive service, maintenance and repair business offering career opportunities, benefits and an uncapped bonus scheme.

Responsibilities

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full driver’s licence with less than 9 points

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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