Customer Service Advisor

Müller UK & Ireland; East Kilbride; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading dairy company in East Kilbride seeks an experienced Customer Service Advisor. The role involves managing customer calls, inputting orders, and collaborating with teams. Ideal candidates possess strong customer service skills and proficiency in Microsoft tools. The position offers a competitive salary, pension plan, and additional benefits including generous leave and discounts.

Benefits

Competitive Salary + Bonus Scheme

Contributory Pension Plan & Life Assurance

Employee Assistance Programme

Generous Annual Leave

Flexible Benefits Programme

Exclusive Discounts at over 800 retailers

Qualifications

• Experience in customer service with professional communication.
• Ability to multitask in a fast-paced environment.
• Confident in resolving challenging conversations.

Responsibilities

• Handle inbound and outbound customer calls and emails.
• Accurately input customer orders using AS400/SAP systems.
• Collaborate with internal teams to resolve service issues.

Skills

Strong customer service skills

Proficient in Microsoft Word and Excel

Excellent listening, planning, and time management skills

Logical thinker with a problem-solving mindset

Tools

AS400

SAP

Job description

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.
We’re recruiting … Customer Service Advisor
Location: East Kilbride Hours: Full time-40 per week, 5 days over 7
Join Müller – A Market Leader in Dairy Excellence! We’re on a mission to become the biggest and best dairy company in the UK and Ireland. We’re looking for a passionate and experienced Customer Service Advisor to join our dynamic team in East Kilbride.
What You’ll Do
- Handle inbound and outbound customer calls and emails, ensuring a top-tier customer experience.
- Accurately input customer orders using AS400/SAP systems.
- Maintain and update trackers, reports, and customer data files.
- Collaborate with internal teams (Production Planning, Commercial, MMID) to resolve service issues.
- Follow structured processes and standard operating procedures to drive continuous improvement.What We’re Looking For
- Strong customer service skills with a professional communication style.
- Ability to multitask and thrive in a fast-paced environment.
- Confident in handling challenging conversations and resolving issues.
- Proficient in Microsoft Word and Excel.
- Excellent listening, planning, and time management skills.
- Logical thinker with a problem-solving mindset.What You’ll Get
- Competitive Salary + Bonus Scheme
- ️ Contributory Pension Plan & Life Assurance
- Employee Assistance Programme
- Generous Annual Leave (increasing with service)
- Flexible Benefits Programme
- ️ Exclusive Discounts at over 800 retailersReady to Apply?If you’re ready to bring your skills to a company that values excellence and customer satisfaction, we’d love to hear from you. Apply today and be part of something special
- www.mullercareers.co.uk#L1 – MB1 #LI-Hybrid