Customer Service Advisor

Anderson Knight; East Kilbride; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

A leading recruitment agency is supporting a client in the financial sector to find a Customer Support Advisor. This role involves delivering exceptional service, managing customer queries, and complying with regulatory standards. Ideal candidates will have 3+ years in customer service, with strong communication skills and experience in financial services. This opportunity offers a hybrid work model and a range of benefits including a generous holiday allowance.

Benefits

33 days holiday (25 days annual leave + 8 public holidays)

Discretionary bonus scheme

15% pension contribution

Private medical insurance (PMI)

Qualifications

• Minimum 3 years of experience in a customer service or administrative role, ideally within financial services.
• Solid understanding of regulatory and compliance standards (e.g., Consumer Credit Act).
• Excellent verbal and written communication skills.

Responsibilities

• Provide outstanding customer service across multiple communication channels.
• Manage and process daily customer support tasks within agreed timelines.
• Comply with FCA regulations relating to early terminations and vehicle finance processes.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Regulatory knowledge

Tools

Microsoft Office

Job description

Anderson Knight is delighted to be supporting a leading financial services provider in the recruitment of a Customer Support Advisor to join their growing team in Finnieston.

This is a fantastic opportunity for someone with a background in financial services, customer support, or regulated environments who thrives in a fast-paced, people-focused role.

As a key member of the Customer Support Team, you’ll be responsible for delivering a best-in-class service throughout the customer journey, ensuring all interactions meet regulatory standards and reflect the company’s values.

Location: Finnieston, Glasgow (Hybrid)

Salary: £23,000

Hours: 35 hours per week (rotating shifts between 8am–8pm, Mon–Fri)

Key Responsibilities:

• Provide outstanding customer service across multiple communication channels.

• Manage and process daily customer support tasks within agreed timelines.

• Handle direct debit collections, issue welcome packs, and send regulatory statements.

• Accurately update customer records and process settlement quotes in line with team KPIs.

• Manage queries and complaints promptly, ensuring resolution in line with company procedures.

• Comply with FCA regulations relating to early terminations, cancellations, and vehicle finance processes.

• Maintain detailed and accurate logs of all customer communications and actions taken.

• Submit credit reference agency files and daily asset registration data to relevant parties.

• Protect customer data and ensure all activity aligns with GDPR requirements.

• Support reporting and data tracking efforts to identify trends and opportunities for service improvement.

Requirements:

• Minimum 3 years of experience in a customer service or administrative role, ideally within financial services.

• Solid understanding of regulatory and compliance standards (e.g., Consumer Credit Act).

• Advanced proficiency in Microsoft Office – particularly Word, Excel, and Outlook.

• Strong attention to detail and a solution-focused approach.

• Excellent verbal and written communication skills.

• A team player with a positive, adaptable, and proactive attitude.

Benefits:

• 33 days holiday (25 days annual leave + 8 public holidays)

• An additional day off on your birthday

• Discretionary bonus scheme

• Generous 15% pension contribution

• Private medical insurance (PMI) and eyecare support

Submit your CV in confidence to be considered for this fantastic opportunity.