Customer Service Advisor

Müller UK & Ireland; East Kilbride; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading dairy company in East Kilbride is seeking a Part-Time Customer Service Advisor to provide exceptional customer experiences. The ideal candidate will have proven experience in customer service, strong communication skills, and the ability to multitask effectively. This position offers a competitive salary, a bonus scheme, and a range of benefits. Join us and make a difference in our customer service journey.

Benefits

Competitive salary and bonus scheme

Contributory pension plan

Generous annual leave

Employee Assistance Programme

Flexible benefits programme

Rewards Benefits Programme

Qualifications

• Proven customer service experience.
• Strong verbal and written communication skills.
• Ability to handle customer complaints calmly.
• Efficient call handling skills.
• Excellent organizational and listening abilities.

Responsibilities

• Capture customer orders accurately using relevant systems.
• Handle inbound and outbound communications with customers.
• Collaborate with internal teams to meet customer needs.

Skills

Customer service experience

Strong communication skills

Multitasking abilities

Problem-solving skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Tools

AS400

SAP

Job description

Overview

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.

Join Müller UK & Ireland as a Part-Time Customer Service Advisor. Müller UK & Ireland is looking for a Customer Service Advisor (Part-Time) to join our dedicated team in East Kilbride.

As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.

Hours: 27.5 per week. Shift Pattern: 5 days over 7.

Main Responsibilities

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up-to-date information.
• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
• Follow structured processes and Standard Operating Procedures.
• Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
• Maintain SOPs, customer data files, and other support documentation.

Key Requirements

• Proven customer service experience.
• Strong communication skills, both verbal and written.
• Calmly address customer concerns and complaint.
• Efficient call handling and multitasking abilities.
• Proficiency in Microsoft Word and Excel.
• Logical thinking and problem-solving skills.
• Excellent organisational and listening abilities.
• Professional awareness of tone and body language.

Why Join Müller?

• Competitive salary and bonus scheme.
• Contributory pension plan and life assurance.
• Generous annual leave (increasing with service).
• Employee Assistance Programme.
• Flexible benefits programme.
• Access to a Rewards Benefits Programme with discounts at over 800 retailers.

Ready to make a difference? If you have the skills and experience to thrive in this role, we’d love to hear from you. Apply today and be part of our journey!