Customer Service Advisor

Acu-IT.net; East Kilbride; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading dairy company seeks a passionate Customer Service Advisor in East Kilbride. In this role, you'll handle customer calls, process orders, and collaborate to improve service. With a focus on excellence, you'll enjoy a competitive salary, pension plan, and generous leave, alongside professional growth opportunities.

Benefits

Competitive Salary + Bonus Scheme

Contributory Pension Plan & Life Assurance

Employee Assistance Programme

Generous Annual Leave (increasing with service)

Flexible Benefits Programme

Exclusive Discounts at over 800 retailers

Qualifications

• Strong customer service skills with professional communication.
• Ability to multitask in a fast-paced environment.
• Proficient in MS Word and Excel.

Responsibilities

• Handle inbound and outbound customer calls and emails.
• Input customer orders using AS400/SAP systems.
• Collaborate with internal teams to resolve service issues.

Skills

Customer service skills

Communication

Multitasking

Problem-solving

Listening

Planning

Time management

Tools

AS400

SAP

Microsoft Word

Microsoft Excel

Job description

Company Description

Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller which employs over 24,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Mller brand is ranked at No.7 in The Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK.

Job Description

Were recruiting Customer Service Advisor

• Location: East Kilbride ?? Hours: Full time-40 per week, 5 days over 7
  
  

Join Mller A Market Leader in Dairy Excellence! Were on a mission to become the biggest and best dairy company in the UK and Ireland. Were looking for a passionate and experiencedCustomer Service Advisorto join our dynamic team in East Kilbride.

What Youll Do

Handle inbound and outbound customer calls and emails, ensuring a top-tier customer experience.

Accurately input customer orders using AS400/SAP systems.

Maintain and update trackers, reports, and customer data files.

Collaborate with internal teams (Production Planning, Commercial, MMID) to resolve service issues.

Follow structured processes and standard operating procedures to drive continuous improvement.

What Were Looking For

Strong customer service skills with a professional communication style.

Ability to multitask and thrive in a fast-paced environment.

Confident in handling challenging conversations and resolving issues.

Proficient in Microsoft Word and Excel.

Excellent listening, planning, and time management skills.

Logical thinker with a problem-solving mindset.

What Youll Get

• Competitive Salary + Bonus Scheme
• Contributory Pension Plan & Life Assurance
• Employee Assistance Programme
• Generous Annual Leave (increasing with service)
• Flexible Benefits Programme
• Exclusive Discounts at over 800 retailers
  
  

Ready to Apply?

If youre ready to bring your skills to a company that values excellence and customer satisfaction, wed love to hear from you. Apply today and be part of something special - www.mullercareers.co.uk

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