Customer Service Advisor

5Q Consultancy; East Kilbride; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A customer service provider is seeking a Customer Service Advisor in Godalming. The role involves providing support and guidance to customers through calls and emails while ensuring high service quality. Candidates should have customer service experience and strong communication skills, with opportunities for career development and performance-related bonuses offered.

Benefits

Competitive salary

Performance-related bonuses

Full training

Wellness support

Opportunities for progression

Qualifications

• Previous customer service experience, preferably in insurance or financial services.
• Excellent communication skills.
• Ability to multitask and handle a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls and emails from customers.
• Resolve customer queries efficiently and accurately.
• Update customer records and follow up on issues.

Skills

Customer service experience

Verbal and written communication

Problem-solving abilities

CRM systems usage

Teamwork

Organizational skills

Education

GCSEs in English and Maths

Job description

Overview

Customer Service Advisor
Location: Godalming / Hybrid
Employment Type: Full-time
Salary: 24,000 + bonus

We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach. We're looking for friendly, professional, and solution-focused individuals to join the team as a Customer Service Advisors.

Role Overview

As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. you\'ll play a vital role in delivering an exceptional customer experience.

Key Responsibilities

• Handle inbound and outbound calls, emails, from customers
• Provide accurate information at all times
• Resolve customer queries efficiently and professionally, escalating when necessary
• Maintain up-to-date knowledge of company products, procedures
• Accurately update customer records and follow up on outstanding issues
• Promote additional products and services where appropriate, adhering to compliance standards
• Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction

Required Skills & Experience

• Previous customer service experience (insurance or financial services preferred)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-first mindset
• Confident in using CRM systems and multitasking in a fast-paced environment
• Ability to work independently and as part of a team
• Attention to detail and strong organisational skills
• Knowledge of FCA regulations (desirable but not essential)

Qualifications

• GCSEs (or equivalent) in English and Maths

What We Offer

• Competitive salary and performance-related bonuses
• Full training and support for career development
• Wellness and mental health support programs
• Opportunities for internal progression