Customer Service Advisor

JR United Kingdom; East Boldon; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as part of the Payment Support Team, where your life experience can make a real difference. This role focuses on supporting customers through challenges, providing expert guidance on billing and payments. With a commitment to flexibility, you'll have the opportunity to schedule your own breaks and even work from home occasionally. Enjoy a competitive salary that rises with your experience, alongside a range of attractive perks including online GP access, generous leave policies, and career development support. If you're naturally helpful and calm, this is the perfect opportunity to start a rewarding career.

Benefits

Online GP access

Paid carer’s leave

Family Leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• No specific experience needed; training provided for all necessary skills.
• Ability to build relationships and provide excellent customer service.

Responsibilities

• Support customers with billing queries and payment issues.
• Provide personal service during challenging situations.

Skills

Customer Support

Relationship Building

Resilience

Communication

Job description

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Where: EE North Tyneside, Cobalt Business Park, NE27 0QJ

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission

Start Date: April 2025 onwards

Why this job matters

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferable skills to succeed in a Payment Support role with EE.

Why not use your skills to make a difference and join our Payment Support Team in North Tyneside? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments, or anything else they need, with the training we provide, you will be the expert that they need. Every interaction will deliver a brilliant, personal service.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?