Customer Service Advisor

Jago Consultants; Dunstable; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive retailer seeks an experienced Service Advisor for their dealership. The ideal candidate will excel in customer service, possess technical knowledge, and be skilled at selling services. This role is dedicated to ensuring customer satisfaction and maintaining strong relationships within the dealership environment.

Qualifications

• Prior experience as a Service Advisor in a main dealership.
• Skilled in selling features and benefits of work.
• Charismatic, focused on excellent customer service.

Responsibilities

• Handling customer interactions and concerns to meet expectations.
• Prioritizing workload based on customer needs.
• Liaising with dealership departments.

Skills

Customer Service

Technical Understanding

Sales Skills

Education

Experience as a Service Advisor

Job description

Our client is a leading automotive retailer seeking an experienced automotive Service Advisor for their dealership.

The ideal candidate will have prior experience as a Service Advisor in a main dealership, be enthusiastic, possess a natural rapport with customers, and be skilled in selling the features and benefits of work.

The role includes:

1. Working with a dedicated team passionate about delivering excellent customer service.
2. Taking responsibility for your customers, ensuring their expectations are met, and focusing on areas such as customer concerns and VHC up-sell.
3. Being customer-focused, prioritizing workload to meet customer expectations.
4. Having a confident approach and good technical understanding to support up-selling techniques.

As a Service Advisor:

1. Ideally, you will be an experienced Main Dealer Service Advisor with a solid career background.
2. This hands-on role involves liaising daily with all dealership departments.
3. You should be charismatic, driven to succeed, focused on excellent customer service, and eager to advance your career.

Package:

Hours: Monday to Friday, 8am to 6pm, with alternate Saturdays.

Contact: Gary at Jago Consultants for more information.

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Client testimonials:

• "You guys make it personal and go the extra mile to help. Thanks so much" - N Ball
• "Definitely stood out against other agencies" - P Saso
• "Amazing company, not like the rest of the recruiters out there. Really listened to my wants/needs and will recommend to friends/colleagues" - S Dunlop
• "The culture of this company is great and everyone I worked with was amazing"
• "Fantastic – they were brilliant. Best agency ever!!"
• "Karen has been a great help in my career change and I will recommend you guys to friends and colleagues"
• "Brilliant help from Andy, hats off to him" - B Friend