Customer Service Advisor

Moto Hospitality; Dunstable; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hospitality company in Dunstable is seeking a Customer Service Advisor to provide exceptional service to EV drivers. This hybrid role involves interacting with customers through phone and digital channels, logging inquiries, and building trust-based relationships. Ideal candidates will have experience in customer service, excellent communication skills, and familiarity with CRM tools. Join a dynamic team and enjoy competitive salaries, generous benefits, and career progression opportunities.

Benefits

Up to 10% bonus

25 days holiday

Exclusive discounts

Enhanced maternity and paternity benefits

Career development opportunities

Qualifications

• Experience within customer service or community support role.
• Confident handling inbound calls and switching between phone and digital communication.
• Empathetic and calm under pressure.

Responsibilities

• Respond to customer inquiries via inbound phone calls and digital platforms.
• Deliver solution-focused support for common EV topics.
• Log issues in the CRM and follow through to resolution with teams.

Skills

Customer service experience

Excellent communication skills

Familiarity with Zendesk

Digital communication skills

Tools

Zendesk

Hubspot

Job description

Overview

Customer Service Advisor. Hybrid: Work from home and our office

37.5 hours per week: Monday to Friday, 9am–5pm

Are you passionate about delivering exceptional service and creating positive customer experiences? We're looking for a Customer Service Advisor to join our team, acting as the voice of our company and ensuring every interaction reflects our values.

What we offer

• Competitive salary & benefits: Up to 10% bonus
• Generous time off: 25 days holiday
• Exclusive discounts: Up to 60% off for you, your partner, and loved ones
• Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
• Career development: Fantastic training opportunities, including funding for qualifications

Why join us?

• Be part of a supportive and dynamic team
• Thrive in a hybrid working environment that values flexibility
• Develop your skills with career progression opportunities

About the role

We're looking for a customer-focused, digitally confident Customer Services Advisor to deliver excellent service to EV drivers across phone, social, and digital channels. You’ll be the voice of our brand—resolving queries, responding to reviews, and building strong, trust-based relationships with customers.

This is a hybrid role combining traditional customer service (including inbound phone support) with modern brand engagement—across reviews, referrals, and social platforms.

• Respond to customer enquiries via inbound phone calls, email, e-forms and digital platforms
• Deliver clear, empathetic, and solution-focused support for common EV topics (charging, app usage, billing, etc.)
• Log issues in the CRM system and follow through to resolution with internal teams
• Monitor and respond to public reviews (Google Reviews, Zapmap reviews)
• Handle complaints tactfully and celebrate positive feedback with a brand-consistent voice
• Identify recurring themes and help inform product or operational improvements
• Reply to customer questions and feedback via social media comments, messages, and mentions (Facebook, Instagram, LinkedIn, X/Twitter)
• Use social listening tools to track and respond to customer conversations
• Collaborate with marketing and community teams to align messaging and escalate priority issues

What you bring

• Experience within customer service, contact centre, or community support role
• Confident handling inbound calls and switching between phone and digital communication
• Excellent communication skills, both written and verbal
• Familiarity with tools like Zendesk and Hubspot
• Comfortable working with CRMs, ticketing systems, and social media platforms
• Empathetic, calm under pressure, and passionate about helping customers

If you have previous experience in customer service (contact centre or multi-channel environment) and are ready to make an impact, we’d love to hear from you!

At our company, your unique talents are valued—we’re committed to creating a workplace where everyone has the opportunity to grow and succeed.

Ready to be part of something meaningful? Apply today! INDLP