Customer Service Advisor

Location: Dundee, UK (On-site) | Salary: Competitive | Type: Permanent, Full Time

What You’ll Do:

• Engage with customers through email, social media messaging and calls, handling enquiries with professionalism and care.
• Take full ownership of each customer journey, from first contact to resolution, ensuring accurate and timely resolutions.
• Manage high volumes of communication while maintaining consistency and attention to detail.
• Accurately log customer interactions and outcomes using our CRM and ERP systems.
• Collaborate with colleagues throughout the business to achieve team goals.
• Contribute to wider Customer Experience projects and continuous improvement initiatives.

Who We’re Looking For:

• Self-driven, motivated, and eager to learn in a fast-moving e-commerce environment.
• A clear and confident communicator with excellent written and verbal skills.
• A natural problem-solver who can think independently and take initiative.
• Highly organised and comfortable multitasking across systems.
• Commercially aware with a strong sense of ownership and planning ability.
• Previous experience in an e-commerce customer service role is preferred.

Benefits of Being a Direct Soccer Team Member

• Competitive salary
• Workplace pension
• Opportunities for career progression
• 10% staff discount
• Free on-site car park
• Mentorship from Directors
• Training on industry tools
• Supportive team culture
• Monthly work events